Health GenomReviews of healthgenom.com

Response from Health GenomMar 13, 2025

Hello Cori, We’re truly sorry to hear that our meal plan did not meet your expectations. We understand how frustrating it must have been to feel that the plan wasn’t aligned with your needs, and we regret that this was your experience. Regarding the refund, our policy aligns with standard practices for digital services, where a refund may not be possible once the service has been accessed or used. We understand how this might have led to some frustration, and we sincerely apologize if this was unclear or caused any misunderstanding. Our support team has already been in touch with you via email regarding your request, so please check your inbox for further communication. If there’s anything else we can do to assist, don’t hesitate to reach out.

Response from Health GenomMar 13, 2025

Hello Mary, We’re truly sorry to hear that your experience did not meet your expectations. Our goal is to provide a helpful and effective weight loss program, and we regret that you feel otherwise. To clarify, cancellations can always be made through your personal account settings or by reaching out to our support team. We never intend for this process to be difficult, and we sincerely apologize if it felt that way. Unfortunately, we were unable to identify your profile based on your review. We’d love to assist you further—please reach out to our request here on Trustpilot or at [email protected], mentioning Robert from our Customer Success Team in your email, and we will prioritize your request. We truly appreciate your feedback and would like to help resolve this situation for you.

Response from Health GenomMar 13, 2025

Bonjour T’Aixstyle, Nous sommes sincèrement désolés d’apprendre votre frustration concernant ces frais inattendus. Nous comprenons parfaitement votre désarroi et nous ne souhaitons certainement pas que nos utilisateurs vivent cette expérience. Il semble que des services supplémentaires aient été achetés lors de l’inscription. Par souci de clarté, ces services sont toujours facultatifs et nécessitent l’approbation du client avant achat. Les prix de tous les services sont clairement affichés lors de l’inscription, ainsi que leurs conditions. Nous comprenons toutefois qu’un malentendu ait pu survenir et nous vous prions de nous excuser pour la confusion que cela a pu causer. Malheureusement, les informations contenues dans votre avis ne nous ont pas permis d’identifier votre profil. Nous avons demandé vos coordonnées ici sur Trustpilot afin de pouvoir vous aider. Vous pouvez également nous contacter à l’adresse [email protected] en mentionnant Robert de notre équipe Customer Success dans votre e-mail. Nous traiterons votre demande en priorité. Nous espérons pouvoir résoudre ce problème avec vous.

Response from Health GenomMar 13, 2025

Hello Nimar, Thank you for sharing your experience, and we sincerely apologize for the frustration this has caused. We want to assure you that canceling your plan should be straightforward through your personal account settings. However, we are sorry to hear that this process led to an unintended additional purchase. Unfortunately, we were unable to identify your profile based on the details in your review. We’d love to assist you further—please reach out to us at [email protected] using the email associated with your account. Kindly mention Robert from our Customer Success Team in your message, and we will prioritize your request. We truly appreciate your patience and look forward to resolving this for you.

Response from Health GenomFeb 28, 2025

Hello, Sarah, We’re sorry to hear that the program did not meet your expectations. To clarify, our service is a web-based platform that provides a personalized meal plan, with optional additional features for those who want extra guidance. We apologize if the subscription process or cancellation steps felt frustrating, as this is certainly not the experience we want our users to have. We have reached out via email to address this matter further and ensure we assist you as best as possible. Please check your inbox for our response.

Response from Health GenomFeb 28, 2025

Hello, Tenielle! We’re sorry to hear that the program didn’t meet your expectations. To clarify, while we do offer additional features for those looking for extra guidance, the base meal plan is fully functional on its own and is designed to provide a structured approach to achieving your goals. Regarding the money-back guarantee, refunds are applicable in cases where the program is found to be faulty, as outlined in our terms before purchase. We apologize if this was unclear at the time of sign-up. Additionally, weight loss results vary depending on multiple factors, and we provide estimates based on typical progress when following the plan. We’d like to address your concerns personally and assist you further, but we have not yet been able to identify your profile. We’ve requested your contact information via Trustpilot, or you can reach out to us at [email protected], mentioning Robert from the Customer Success Team, and we will prioritize your request. We appreciate your feedback and are always working to improve our services.

Response from Health GenomFeb 28, 2025

Hello, Ruth, We’re sorry to hear about your frustration. To clarify, all upgrades and additional features are entirely optional, and we ensure that pricing and terms are displayed before purchase. We never intend to mislead our customers, and we strive to provide a clear and transparent experience. If you’ve encountered any issues with billing or refunds, we’d like to review your case further and assist you. However, we have not yet been able to identify your profile, so we have requested your contact information via Trustpilot. Alternatively, you can reach out to us at [email protected], mentioning Robert from the Customer Success Team, and we will prioritize your request. We hope to resolve this for you as soon as possible.

Response from Health GenomFeb 28, 2025

Hello, Rodica, We’re sorry to hear about your frustration. To clarify, we do not process unauthorized payments—all transactions require customer confirmation before being charged. If multiple charges were made, we would like to investigate this further and assist you. Unfortunately, we have not yet been able to identify your profile, so we have requested your contact information via Trustpilot. Alternatively, you can reach out to us at [email protected], mentioning Robert from the Customer Success Team, and we will prioritize your request to ensure this is resolved. We look forward to assisting you.