HealthCentralUSA.comReviews of healthcentralusa.com

Response from HealthCentralUSA.comJun 21, 2023

We apologize for the issue you mentioned in your review and would like to help you resolve it. We have researched the order number you provided and attempted to contact you multiple times. We sent you an email with the following message: "After researching your issue, it appears that you chose the local delivery option, but you live outside of our Dallas area. This caused an issue in our system. Additionally, the manufacturer is experiencing production issues, and we are uncertain when they will have more stock of this product. Therefore, we have canceled your order and issued you a full refund. We apologize for any inconvenience this may have caused." We hope to hear back from you soon and are available to help. For the quickest assistance, please send us a message on our "Contact Us" page. Before leaving a review, please check your order confirmation to ensure that your shipping address and method are correct, and that you have received the correct product. About Us: - We specialize in sourcing hard-to-find products, which can result in temporary stockouts that may occur within minutes of receiving stock. - We specialize in sending products within the continental USA. - We currently fulfill over 23,500 orders each month. - Our customer satisfaction score is 97.3%.

Response from HealthCentralUSA.comJun 14, 2023

We are sorry to hear about the issue you mentioned in your review and would like to assist you in resolving it. To do so, could you please provide all of us a clear description of your issue so that we can all see. Here is what I am initially seeing on your order. - On 5/21 you placed an order for many different sku's. - You chose the Dallas shipping promotion yet you put a delivery address of Ohio. Clearly that are not near each other. - The shipping window you requested was to have it delivered within 28 days. We are still in the window. - You did send us an email yesterday. We clearly state we need 24 business hours to respond. - We have canceled this order. If you want you can place a new order and choose a shipping option that is correct for the destination you input. If you send us an email with your new order we will even put a rapid dispatch on the order fo you. Thank you! We look forward to hearing back from you soon and remain available to help. Attention: (For quickest help simply send us a message on our "Contact Us" page. Before leaving a review please see the following. Most Common Customer Service Issues and Fix's * Please check your order confirmation to confirm you put the - Correct shipping address - Chose the proper shipping method. - Received wrong product. About Us: - We specialize in sourcing hard to find products this often times results in temporary stockouts that can happen within minutes of receiving stock. - We specialize in sending products in the continental USA. - We currently fulfill over 23,500 orders each month. - 97.3% customer satisfaction score

Response from HealthCentralUSA.comJun 14, 2023

Hello! We are sorry to hear that. Your order triggered the system as high risk so it canceled your order. You probably put your billing info in wrong. "High risk of fraud detected Before fulfilling this order or capturing payment, please review the fraud analysis and determine if this order is fraudulent" We also replied to your emails. You may check your spam folder. Our responses to your emails are below. I would like to follow up on my cancelled order that I was charged for. It's been a week and no reponse on my status. Cancelled Order Order#101710 $256.24 USD Hey Florenz! Hello! It looks like the system had an issue with the billing information you submitted. It just says billing error. You are welcome to try placing a new order. I am sorry for the inconvenience.