Marilyn L.
NO UPDATE ,EMAIL DON'T EXIST!!!
I placed a order on June 21,2023 order#104296. I have not gotten a email about the products being shipped, but my credit card was charged and this company has got paid. I've tried to email twice and I got a return email that it did not exist. I can't find a phone number. My shipping address was correct on the confirmed email about my order. I've checked my spam folder everyday and my mail. VERY BAD COMPANY
Response from HealthCentralUSA.comJul 5, 2023
Hello! We are sorry to hear about your issue. All of our contact info can be found on our site. It is also on this very TrustPilot listing. Not really sure how you could have an issue finding our contact info. We also do not show any emails from you which means you probably didn't send anything to our customer service email address. In fact a customer service rep actually emailed you. Pasting their email to you below. Thank you! "Hi! I researched your issue. If you check your order confirmation, it looks like you chose the local delivery option. Because you live outside our local Dallas area it created an issue in the system. Unfortunately, the manufacturer is having production issues and we haven’t been told when they will be sending more stock of these products. So, I just canceled and issued you a full refund on that order. I am sorry for that inconvenience." Attention: (For quickest help simply send us a message on our "Contact Us" page. Before leaving a review please see the following. Most Common Customer Service Issues and Fix's - Please check your order confirmation to confirm you put the - Correct shipping address - Chose the proper shipping method. - Received wrong product. About Us: - We specialize in sourcing hard to find products this often times results in temporary stockouts that can happen within minutes of receiving stock. - We specialize in sending products in the continental USA. - We currently fulfill over 23,500 orders each month. - 97.3% customer satisfaction score