Greg B.
Placed an order on May 20
Placed an order on May 20, 2023 at about 7:47 in the morning. The order stated that it could be between 14 and 28 days before the order arrives. I have sent to emails to the address that they say to send inquires to and they will respond within 24 hours. I have yet to hear anything from them. Below are the two emails: re: ORDER #98465 Jun 15, 2023, 2:04 PM (8 days ago) to info To Whom It May Concern: This is F. Bxxer and I ordered : Boericke & Tafel, Bronchial & Breathing Aide, 100 Tablets × 6 on May 20, 2023. The summary of the order said I would receive it between 14 and 28 days. It is coming up on 28 days and I have not received it yet. When will it be shipped to me? Either email me back with the answer or call my son Grxx Bxxer at xxx 694-8391 with the answer. Thank you, F. Bxxer Jun 21, 2023, 4:10 PM (2 days ago) to info Tracy, I sent this email last week and have not heard anything back and your website says that you all will respond within 24 hours. I would appreciate some communication, please. Thank you, F. Bxxer At this time we would like a responds and either the order fulfilled or our money back if they cannot fulfill it.
Response from HealthCentralUSA.comJun 28, 2023
Hello! We are sorry to hear about your issue. We did respond to your order query. You may check your email spam folder. I researched your issue, if you look at your order confirmation/receipt email, you will see for the delivery address, you put Austin. However, when you chose what type of shipping option you wanted, you chose to have it delivered in Dallas. This created an issue in the system preventing shipment. We have refunded this order. Please place a new order and choose the proper shipping method, and we will expedite the product to you. Thank you! ***Attention*** Before leaving a review, please read the following common customer service issues and solutions: (For quickest help simply send us a message on our "Contact Us" page. Most Common Customer Service Issues and Fix's - Please check your order confirmation to confirm you put the correct shipping address - Chose the proper shipping method. - For fastest service, send a message to the email address on the website Contact Us page. About Us: - We specialize in sourcing hard-to-find products this often times results in temporary stockouts that can happen within minutes of receiving stock. - We specialize in sending products in the continental USA. - We currently fulfill over 23,500 orders each month. - 97.3% customer satisfaction score