headspaceReviews of headspace.com

Bonjour, l'application est bien faite, progressive et adaptée mais on est très vite appelé à payer pour continuer l expérience. Proposer un 1 thème complet gratuitement et faire payer les cycles plus spécifiques serait plus compréhensible. La, ils jouent sur la frustration en faisant démarrer un cycle puis coupe la suite en demandant de payer. On peut comprendre qu'un tel travail de cette qualité mérite rémunération et en même temps là on s y sent tellement obligé qu'une irrésistible envie de désinstaller l'app émerge très rapidement. Autant aller sur les chaîne de méditation guidée sur Youtube. Pour résumer, bonne application de méditation en prenant pleine conscience de votre porte-feuille ;).

I'm incredibly disappointed with My headspace app at the moment. I suffer with anxiety and the problem I'm experiencing at the moment with each session just stopping mid flow for no reason is driving me mad. Could you PLEASE put this right ASAP. Kind regards Charlotte

awful customer service.. in fact, none. I am definitely talking to a bot.. trying to get a subscription cancelled. It's impossible, a kafkaesque nightmare. Ironic as this is meant to aid mental health and well-being.

The app is good but they try to steal your money. I tried to cancel my subscription following their instructions but it kept telling me "you can't cancel a free account". Money was continuously booked off my card. I reached out to customer service three times, never got an answer. This is not how you build credibility, I highly suggest you review this.

As others have noted, Headspace is virtually impossible to cancel. I thought I had resolved the issue but have been charged yet again $94.99 for a service that I believed was cancelled. When I asked for a refund, I was told that I had to apply to iTunes because I had signed up through iTunes. The company will not take responsibility for its own predatory billing practices.

As several others below have highlighted, I too have had £71.88 deducted through an auto-renewal that I did not want and received no advance notification, despite the Headspace person below stating that such notification would be provided. I have contacted them via e-mail as there is no phone number available, however have heard nothing. I feel conned and disappointed that a company holding themselves out to be concerned about people's health and welfare should behave so badly.

Update - tried again after a few days and it worked - adding 1 more * but it really should not have been so much hassle. Still no word from support though. Going to try adding kids now. Having a hard time with this app - stressful trying to get it resolved. Signed up to family plan but as yet have been unable to add my wife onto it and I have a degree in computer engineering! Initially she received the invite but after clicking the link it didn't open the library for her....after retrying a few times she just seems to have stopped receiving the emails. I was after an annual plan but did a monthly in error. Was going to go annual after the 1 month expires but maybe not so much now. The iOS app is nice but I find the website very slow and clumsy. Email sent to support but nothing back yet - every day they delay is a day of subscription that is eroding away without being used (I don't really use it - my wife wanted to and get the kids using it).

Superb, mindful customer service xx