headspaceReviews of headspace.com

Excellent customer support and quick responses.

All meditations are the same exercise with different theoretical information. So basically I use it as a timer and to know how many days and how many meditations I have done. As a point of improvement then it would be to add different meditations and visualizations. Also extend the meditations to sleep. Now they are mostly special sound effects. And they are difficult to follow . Example: in the sleep guided meditation you have to count backwards from 10.000 backwards. But that is impossible if the voice keeps giving advice while we try to count backwards. It would also be nice to be able to add binaural beats and/or music in the background as an option in the standard meditations. Otherwise I am happy with the app, it has a very friendly layout.

I think this app is useful and it does help me when I use it. However I do feel it is overpriced. 13 euro a month seems a bit steep, and it's more pricey than several other subscriptions I have which I use more often.

***UPDATE*** I finally received a refund, as a 'one time courtesy', however it took two strongly worded emails requesting an escalation of my request to a more senior staff member. I feel it should have been possible for all customer service agents to issue a refund out of goodwill, especially for a company such as Headspace which claims to have human values. *** Original review: After having stopped using the app for a while, my subscription renewal notice went into my junk mail folder. The customer service I received on asking for a refund was extremely unsympathetic and robotic. A flat “no” to any refund. Not even a partial refund. £49.99 is a lot of money for an app I no longer use. I really would have expected a refund as a gesture of goodwill. It seems they don’t have the headspace for goodwill.

25/01 UPDATE: I raised the rating from 1/5 to 3/5 because I was refunded and I appreciated the response even if the experience was a bit unpleasant. ------- 18/01 I asked to unsubscribe and turn off the auto renewal but ther was no button to do it on the website, I wrote an email and I got no answers. After the subscription was renewed, against my will, the "turn off the auto renewal" was magically there. That's a SCAM and I want my money back.

Update:At this point, headspace already made the refund regarding the impossibility to unsubscribe the subscription. *** Impossible to unsubscribe once you make the first payment. I tried to unsubscribe since I don’t use it anymore and it doesn’t appear that option on the app or in client area on the site. Since my last payment details weren’t active anymore because of this problem they went for my first payment card that is still active and charge another year. I sent 3 mails for support and the don’t even reply. I’ll have to cancel my card because of this.

I deleted my subscription since I bought a full 1 year premium account and after few months it stopped working. The app says "could not find user subscription: xxx" and so I opted for another more reliable app. So, on dec the 4th I've been charged with 57,99 EUR. I wrote several times to the support center and never got a reply for the first request 2710158. I am very disappointed. Terrible customer care and app. Update: I finally got a contact from headspace on Dec the 13th. Andrii has been kind and helpful and got my refund immediately. I upgrade to three stars just because this Person knows the job and offered further help and a 50% discount for another year but I don’t want to pay and not having the chance to use what I paid for. I am still disappointed I couldn’t use the app for MONTHS even though I paid the full price of 58$ for it and couldn’t even delete the account. 5 stars for Andrii. Give them a raise. The rest could get 0 stars imo.

I really like the app but in signing up for a 'free' trial it just billed me a year's subscription immediately, which has really eroded my trust in the company. I recommend you try a friend's version because there is no free trial, you will just be billed immediately. It's a shame because that's not the stress you are looking for in a meditation app! The irony is that I probably would have paid after the trial ended but now I think I will do some research on more ethical companies I can trust my money with.