headspaceHeadspace has one mission: to improve the health and happiness of the world. And with millions of users in more than 190 countries, we’re well on our way. Headquartered in Santa Monica, California, we also have offices in San Francisco, New York and London.Live a happier, healthier life with just 10 minutes of meditation a day on the Headspace app.
headspace (headspace.com) has 769 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Wellness & Spa · San Diego, California
Excellent
Wellness & Spa · Los Angeles, California
Excellent
Wellness & Spa · Los Angeles, California
Excellent
Wellness & Spa · San Francisco, California
Excellent
769 approved reviews, newest moderated first
BRF
....when they automatically, without prior consent, renew an annual subscription (which by the way had become expensive, compared to 2019). They should get it right. Instead the subscriber is asked to "jump through hoopes" to revert a process the subscriber hasn't agreed to. They got it wrong, they should do the legwork. This is unacceptable and very disappointing. Anyone else affected by this, I ask myself?
Andrei T.
Customer support doesn't answer my message for canceling my subscription for days now. I can't understand how a company like this doesn't have a button to cancel a subscription in the account settings.
Kay
For a company that seeks to impart zen, why in the world do they have this money-grubbing, ridiculous autorenewal policy? You are not given notice before the autorenewal and then you cannot get a refund once they take your payment EVEN if you never use the service, will benefit nothing from it and its costing you a fortune while they have no additional expense at simply deactivating your subscription. Headspace should be ashamed of itself. Greed will make you crash and burn--your customers should be treated with respect.
Jahnavi
Worst customer experience!! I had joined in for a 14-day trial and did not use my trial. I honestly forgot about the auto subscription thing and I was charged NZD139.99 I didn't even log in at this point. I got an email from google play about subscription and then I remembered. since it's my fault and resigning to at least make use of my $139.99 I tried logging in, what do I face with "Login fail". I subscribed on Dec 28, 2019, and today it's Jan 29, 2020, I couldn't log in yet. Forgot password thing does not work. Sending emails to help@headspace and other email address does not work. By looking on their website, one can clearly see the yearly subscription is $69.99 USD, which converts to approximately $108NZD but I was charged NZD139.99 which I don't understand. Headspace is supposed to help with stress and anxiety but this stupid app is causing me a panic attack due to how stressed I am. $140 is not a joke. Worst service ever. Wish google play will ban this app
D R.
Do not sign up to this as it’s very difficult to cancel and they take your money and won’t respond to emails requesting refund. It Is a huge con
Thomas S.
My friend signed up and there was no indication that it would cost money, so she assumed the subscription was free. Then they hit her paypal account with an $89 charge. Now they won't respond to her requests for customer assistance, but say they are too busy. No doubt they are too busy. Mindful ripoff
Reeni V.
Have been trying to receive a refund all day after my son signed up for a year free using my card. They have no number to allow you to talk to a live person and only offer email contact on the website.. I don’t know what type of business headspace is claiming to one but obviously it is no good.
George
I changed my review from one star to 4 after Headspace called me. I tried to contact them via email and had no response for one week then I decided to leave a voice mail to their number and then I got contacted back and sorted out the situation.