headspaceReviews of headspace.com

I was a loyal Headspace user for many years before Apple charged me $80 for what I thought was a 1-week free trial. At the time of subscribing, the disclaimer did say it is free, and I would be charged at a later date. I did get charged right away instead. Both companies refused to give me a refund despite contacting them on the same day of it happening. Even though my card was charged for an annual subscription, I will never touch this app ever again.

Used to be amazing now the user experience is rubbish, can’t track my meditation unless individual minutes which is useless for Apple health, they were told about this after the last update but seemingly have ignored it, the whole experience is much worse and unless it improves I won’t be renewing

Return policy is totally rediculous. I canceled the subscription in my iPhone settings but not online. I wrote customer service 30 minutes after the renewal charge hit my card to cancel, asking for a refund and was told I was outside the return window. The absolute worst customer service I have ever experienced. I guess if your product is worthless you have to screw people out of their money.

Wasn't syncing to Google Fit. When I contacted support, I got generic, presumably copy pasted instructions which contained nothing more than what I had already described I had done.

Definitely not worth the money

Dear Headspace Support Team, I am writing to express my extreme dissatisfaction with the service I’ve received from Headspace. I attempted to try your app briefly and decided not to continue, yet I was charged for a subscription that I DID NOT sign up for, nor did I ever confirm. This is a clear issue of poor customer service, and I am incredibly frustrated with how difficult it has been to cancel this subscription. I have already made attempts to cancel this via my Google account, but no subscriptions are visible there, and I have received no assistance in resolving this issue. I demand the following actions be taken immediately: Cancel my subscription without further delay. Refund the amount charged to me as I am not using the app. Delete my account entirely as I no longer wish to be associated with your service. It is your responsibility as a company to offer effective customer support and protect your reputation. Leaving your customers to resolve issues through third parties like Google is completely unprofessional. I expect this matter to be resolved promptly. If you are not the right person to handle this request, please escalate it to a colleague or someone in a higher position who can take immediate action. I expect a response and resolution as soon as possible. Sincerely, Marie

They won't support you at all trying to get a refund from automatic subscription. Their content isn't worth paying for, nothing you can't get on YouTube for free.

Tried to get a refund when an automatic subscription payment was made, the same day as it was purchased. I had initially recieved a free trial from a friend and little did I know that it would pay me for one year if I was too late to cancel. I explained to Headspace that I haven't even used their app (which they for sure can verify), but they decided to let me down and say that a refund was not possible. This is how they confirm that they don't care about their customers, and this is how they loose my trust and other potential customers that I will share my experince with. I would have been happy if I at least got a refund on 11 months, and only had to pay for the current month. Seems like it's their business model to scam people and hope that users will forget to cancel.