Unhappy C.
Headspace Deceptive Pricing
I used the Headspace Inc app for many years at an annual subscription rate of $95.88. I recently discovered that Headspace lowered its annual subscription rate from $95.88 to $69.99 in March 2024. They continued charging many existing subscribers – including myself – the original, higher rate without any notice, price adjustment, or refund. I was charged $95.88 in April, 2024 as well as April, 2025 … both after the annual rate changed to $69.99 in March, 2024. I became aware of the pricing change only as I was about to recommend the app to a friend . I believe this is a deceptive billing practice that unfairly targets existing, loyal customers. When I contacted Headspace Support, I didn’t ask to cancel – I simply asked for a refund of the overpayment(s). Instead, they refunded $95.88 for 2025 (2024 still overpaid) however then canceled my subscription entirely, immediately cutting off access to a service I relied on every day. I’ve now lost access to something I paid for, and I’ve apparently been overcharged for multiple years. This isn’t just poor customer service, it is an unethical business practice … a serious failure in ethics, transparency and a breach of customer trust. I expected better from a company that promotes mindfulness and trust. Research indicates that Headspace is not profitable. Revenue $195 M in 2023, down from $235 M in 2022. Subscriber decline. 3.3 M in 2022 to 2.8 M in 2023. When a company is under pressure to hit profitability targets, especially after a revenue dip and a shrinking user base, there is a temptation to quietly lean on legacy subscribers who may not be watching their renewals too closely. Loyalty should be rewarded, not exploited. I would like Headspace to proactively scrub its records, retroactively refund overpayments to all affected users, continue their service without disruption and ensure transparency in all future price changes.