headspaceReviews of headspace.com

Excellent customer support and quick responses.

I enjoyed some of the features and courses but as others highlight there is a lot of repetition between different meditations and courses even though they maybe called different things. The worst thing is functionality, it takes several attempts to even get into the app and is slow or almost unresponsive when in. I have uninstalled and reinstalled it several times (as well as logging out and back in but nothing helps. This means I use it a lot less as it is really frustrating, kind of counter intuitive (??)

Paywalling mental health assistance is stupid.

App is unreliable, regular problems with starting the app and searching within the app. The programmes are very repetitive, there is little difference in the content regardless of what the subject is supposed to be. Most of the instructors have annoying accents or talk with a patronising or irritating tone that does nothing to help my wellbeing. Had really expected to get more from this service for the money

Me mostraron una notificación de "prueba gratuita", hice clic y me cobraron inmediatamente una suscripción anual. Escribí al servicio de atención al cliente y recibí un mensaje diciendo que no se hacen responsables de ningún reembolso y que debería contactar con los servicios de Apple. Los servicios de Apple rechazaron mi solicitud de reembolso y me indicaron que contactara con Headspace, ya que ellos sí se encargan de los reembolsos. Headspace ignoró mis mensajes posteriores y me dijo que cerrarían mi ticket y, como muestra de buena voluntad, me regalaron un cupón de "tiempo libre" (así lo llamaron) que puedo usar después de mi suscripción anual.

I have been a customer for 7 years. But even though I already had a subscription, Headspace charged me $69.99 for another subscription — and then immediately locked me out of the app due to a technical issue on their end. I contacted support, who admitted the problem and told me to request a refund through Apple. I followed all instructions, but Apple denied it. Worse? This exact same thing happened one month earlier, and Apple did refund me. When I asked Headspace to help, they shrugged and hid behind Apple’s billing system. Apple support even told me, “Any other developer would’ve refunded this themselves.” So now I’m out $69.99 for a service I couldn’t even use — not once, but twice. Headspace has no control over their billing process and takes no responsibility when their app malfunctions. Extremely disappointing for a company that markets itself as calm, ethical, and helpful.

I have dipped in and out of this app many times, over the years. It has helped my mental health so much. I always keep an eye on renewal dates, and cancel in advance - you still get to use the app until the renewal date, even if you’ve cancelled in advance. Unlike the negative reviewers, I’ve never had any issue with cancelling. I subscribe via apple, and I always cancel annual renewals as soon as I’ve signed up. That way I have to make a conscious decision about signing up for another year, when I get the reminder emails.

Headspace and its support team is the worst app conpant that I had to deal with I was shown a "free trial" notification, I clicked on it and was charged right way a yearly subscription! 😄 I wrote the customer support and got a message that they are not responsible for any refunds and I should contact the Apple services. Apple services rejected my refund request and told me to contact Headspace as they are responsible for refunds. Headspace ignored my subsequent messages and said that they are closing my ticket and as a free will gifted me "some free time" (that is how they named it) voucher that I can use after my yearly subscription. Basically, they do deceptive and unethical false advertising and charge users for the whole year. Unfair and fraudulent business! it is really ironic that this app should be a "safe space" to help people destress. Manipulative money makers!