Mandy H.
Worst company
Worst company! I have been charged for a cancelled subscription for over 12 months now. They do not respond to emails or any enquiries. They stole my money! WHERE IS IT HAYU?
Reality on demand! Watch 3000+ episodes of reality TV + keep up with many of your favourite shows the same day as the U.S. Help @hayuhelps Instagram: hayuuk
hayu (hayu.com) has 712 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Mandy H.
Worst company! I have been charged for a cancelled subscription for over 12 months now. They do not respond to emails or any enquiries. They stole my money! WHERE IS IT HAYU?
Kellie D.
Worst company I’ve ever had to deal with. They’ve been billing me twice for a year. I’ve cancelled my subscription and they’re still trying to take payment and have yet to respond to the 9 emails I’ve sent to support. It’s crazy. They steal from their customers. The app is ridiculously glitchy too. It’s out of sync most of the time
Kylie Z.
I have signed up twice with Hayu. Due to so many problems first time I finally managed to work out how to cancel my subscriptions & the second time, after so many emails to them with no response or support the only way I could stop them debiting money from my account with no access to Hayu was to cancel my credit card. They are absolutely useless. It’s unfortunate they will continue to make money from errors only and not good support or access to shows
Goms B.
The shows are 10/5 stars but the app is just so terrible. No matter where you use the app, on your phone, on the tv and even on my computer's browser, it's just not working most of the time. I hope they fix the app by the new RHOP season is on.
Me
Cancelled subscription several months ago and they keep taking money, when going through their customer support process none of their links work and you can’t sign into your account or speak with anyone as there is no phone numbers, I am now on hold with the bank trying to stop them that way, they are a joke of a company do not use them
PS
Litterally the worst client service i've ever had in my life. Not even mentionning the shows that do not charge when i wanna watch. The worst? Being F**king LIED TO! Tried to unsuscribe for 3 MONTHS before they finally tell me there is another @mail registered with my credit card. 1. not possible, i've only ever had 1 email 2.how come i could log in with my regular email? 3.if ever this would be the case, it would mean i was charged twice, which was not the case. This only means they invented an account to justify their lack of response. I'm NEVER subscribing again. And please, do not. You'll wake up one day with anger issues because of them.
Koko
Worst app I have ever used. You start a programme ie housewives of orange County then you go to watch the next weeks episode and it's not their, no explanation no nothing. Or housewives of Melbourne I've waited 3 yrs for this current season and its stopped around 6 weeks ago and hasn't come back on yet???.
Helen M.
Worst app I’ve ever used! I love the content but every time I’m watching it, it freezes, throws me out, starts watching the wrong episode or any combination of the above. Every time there is an update I think it will get better but as soon as one problem is resolved, another one starts. Very, very frustrating!! If they could fix all the bugs it would be amazing!