HatoriknivesReviews of hatoriknives.com

Many weeks after ordering and multiple emails I have not received one reply or my order of their sharpener and knife. £80 lost, fortunately my bank the Halifax is now taking this up on my behalf. Do not use as you will lose your money.

I thought their website looked real and ordered a set of knives. The Epoxy Onyx Damascus 6-piece Damascus Knife set RRP £649.99. What I was sent by this company isn’t what I ordered. I have emailed and sent photographic evidence and I haven’t even had the courtesy of an acknowledgement. What I have received is a set of knives that are Sapphire in colour, not Onyx. Plus the knives do not have the Shinrai stamp on the end, which is clearly pictured on the page I ordered from. The knives were also in what looked like used plastic bags. About the box, they said: “Every knife set is delivered in a luxurious gift box, offering both protection during transit and a delightful unboxing experience. It’s the perfect gift for any cooking enthusiast—or a well-deserved upgrade for your own kitchen”. The box was very low quality - a whole universe away from luxurious - it was badly packaged of of such low protection that it was damaged in transit. If this is a real company that delivers high quality knives, then I would have expected them to have responded to my messages. They haven’t, so I am left feeling that this is a scam and that I have been sent a return, or a second hand set of knives, that has been stuffed in what ever box came to hand… while they keep my money.

Placed an order for 2 sharpeners on 4/12/24, and immediately cancelled as thought it was a mistake. Emailed them more than 4 times asking for confirmation - absolutely no response. To add insult to injury, 19th December 1 was delivered (not the 2 ordered) with no documentation to accompany it on both the inside and outside of the parcel. The box it came in just say rolling knife sharpener with some Chinese wording on a sticker. Have contacted my credit company to get my money back. Do NOT use this company - their operation does not appear legitimate

I never received my knife sharpener order. After many emails they have stopped responding. Would give this company a wide birth