HatoriknivesReviews of hatoriknives.com

Placed order on 11/10/2025. Kept getting delivery notifications, but never delivered. Kept checking tracking information, but no movement. Submitted online inquiry through Hatori site, but Order # not recognized. Web links appear to be Chinese origin. Submitted a dispute with CitiBank on 11/10/2025 and promptly received full credit. Unexpectedly received refund notification from Hatori, but I still don't believe they're legitimate.

Grosse arnaque tu reçois jamais ton colis ils disent sois disant qu'il arrive, il n'arrive jamais. Perte de temps et d'argent.

Verdient geen enkele ster want ik heb mij order nooit ontvangen, dus ben ik mijn geld kwijt. Na verschillende mails heb ik nog steeds geen reactie. Bij de track en trace staat recorder not found

I ordered a knive and knife sharpener 29 October 2025. I ried to track the paackage and recieved a notice that the package had been returned to Hatori. I tried several times to contact the company by email and phone. The result was no response. after the last email I had a response from their parcelpanel.com stating that the parcel was in transit. It is now December 21 2025 and still no sign of delivery. I also paid an insurance amount for if the knive and sharpener did not arrive. I suggest people steer clear of this company. They do not honour their commitments. I am in the process of trying for a refund. If that happens I will advise Trustpilot. I will continue to attempt contact wsith Hatori in the hope that a refund happens

Na 1 week geleverd. Goed verpakt. Ik las in reviews dat dit in een merkloze doos zat. Die van mij kwam in een stevig kartonnen doos met merknaam op. De roller zelf werkt vlot en slijpt wel degelijk. Magneten zijn zeker sterk genoeg.

I want to add to all the other bad reviews. I placed an order which I now cannot trace on their site although payment was taken immediately on my credit card. I have sent several email enquiries and had no reply. I have now cancelled the payment. Very helpful to have Trustpilot reviews.

Ordered a pan from them claiming to be Japanese steel. Two pans received - only ordered one. The item was sold as a Japanese steel Hattori pan, but the product I received is a Chinese-made pan sold on Temu for £24. This is false advertising and misrepresentation under UK Consumer Protection from Unfair Trading Regulations 2008. Claims to provide free lid and spatula - none included Not responding to emails and messages via their website to progress refund.

The oder never arrived. No response to emails. Thier phone is not in use. No chance of contacting them. It's just theft