Cassidy C.
Be warned........ All of these 1 start reviews were earned
WARNING HART TOOLS 1 STAR REVIEWS ARE THE TRUTH.... Ordered a 6 tool combo kit. Received the order late, the set finally came in 6/25/24. BOTH batteries came defective (throwing error code when charging), missing screws/bolts in several of the tools. The best part is they refuse to send you a replacement unless you have every exact detail of each defective item. Model number part number and serial number. Called 10 times only to be told several different things. I knew it wouldn't be the best set I've ever gotten, but my God I didn't expect this! Being a business owner myself, I would be completely ashamed to send a product out the door with this quality and customer service! Even the customer service rep said they have had excessive amounts of calls about their batteries being received as defective. Now I'm told because I don't have all the info on my person, which is all the info they have at their finger tips, that I'm not covered under warranty....... What a flipping joke!