mike N.
I got lied to by a customer service representative
I contacted HART customer service about a broken part for a circular saw that was still under warranty. The representative assured me that the part was in stock and being shipped out. It has now been over a month and the part still hasn't showed up, so I called again. This time the representative tells me that the part is out of stock, it was never shipped to me, and that they don't know when the part will be back in stock. Then they told me to take the tool to a service center. I checked on HART's website to find a service center, and when I enter my zip code it says "sorry there are no service centers within 200 miles of your location". If the first representative would have told me that the part was unavailable, I would have tried to find another solution or buy a new saw. Instead the job I need the saw for has been on hold for over a month now.


