harttools.comReviews of harttools.com

Jack Ford appears to be running a scam operation with Hart Lawn Mowers and their 6 Volt battery. Mr. Ford, VP of Sales for Hart Tools knows that specific battery will not last a year under any circumstances, but stills continues to sell the defective battery which causes nightmares for the consumer. When you call customer service, you wait on hold for hours and when you talk to them they tell you they're going to do something and never do it or they ask for some ridiculous information 'like the model number of the battery (there is only one model for the battery)' to proceed knowing you don't have handy or just simply hang up on you.

My hedge cutters work great

I have purchased 3 Hart portable fans, an Edger, a blower, 3 battery chargers,5 batteries and a Hedge trimmer. With the exception of the Hedger the rest of our Hart tools are great. The Hedger stopped working after 3 uses, the warranty is expired. My issue is with Hart customer service, I have been trying to contact Hart for over a month,no response. Every time I emailed them I was told to call however no one answered. The Hedger has a bad gear box and not worth the cost to repair it. I simply wanted to inform Hart of this problem for future reference should someone else have this problem. Hart obviously could care less about customer satisfaction or their customers. I will never purchase another Hart product and will advise everyone I know to do the same. It is evident that Hart only cares about selling their products and customer service is not a priority!

I worked for Sears for 15 years and worked in lawn/garden selling lawn mowers ,weed eaters and anything having to do with garden equipment and my hart weed eater is in my opinion it rates with the craftsman I used to have

it was the tool I needed

having trouble using gas due to weight this is nice and light for me. works good

Hart 18in lawnmower is surprisingly powerful. I was pleased with the ability to cut thru thick grass.

I am now on my 2nd Hart lawn tool issue! I ran into a Hart rep at a Walmart one day. He convinced me to try their products and given I was in market for lawn tools, I decided to try them out. Not long ago, after 3 uses, the hedge trimmer I bought just flat died. After taking videos to prove it wasnt running, Hart sent me a new one. Great. Now this week, my Hart string trimmer has met the same fate. It just died for no apparent reason. After 2 days of trying to call to no avail, someone finally called me back. Even though its still well within warranty, the lady at Hart said the only option was to take it to a repair shop. Theres not one anywhere near me. She said I could ship it to them for repair...at my expense! I asked her why they cant just replace it like my last dead Hart tool, and she said thats not an option. You dont tell customers that convenience isnt an option first of all! Since this is the second tool in a year to just die, its cheaper to just trash all Hart products I have and buy different brands. I should have know being a Walmart endorced product. Hart better figure something out or they will lose all of their customers.