Harney & Sons Fine TeasReviews of harney.com

You can't use Pay Pal for their purchases and from the reviews complaining of bad customer service and the lack of standing behind their products I can see why. Never buy from a company that isn't tied to Pay Pal.

They constantly use unreliable shipping (USPS) that has delivered on two occasions to the wrong building. Sadly, both times my packages were stolen, and Harney and Sons has decided to penalize me and basically refuse to help me in any way. This is after almost a week of ignoring my requests for help via email. It has been almost three weeks since I’ve placed my order, and I’m constantly told that “USPS has not replied back to us” instead of actually effectively rectifying the situation. The most recent email stated “ I just wanted to follow up with you. My supervisor did not approve a reshipment of your order. Because this is the second order of yours that has been reported missing, she wants to wait until we hear back from USPS before we can move forward.” I would highly suggest to think twice before ordering. This company takes little to no accountability. Update: After considerable emails going back and forth, they are now telling me to call USPS myself and file my own complaint and are refusing to rectify the situation. Save your money, because clearly they will take it at the customer’s expense.

I have made 36 purchases from this company, spending over a $1,000.00 on their teas. I made a purchase on February 13, 2024 for $61.00 of tea. Before the tea arrived, I went to their website to track the delivery and saw that they were offering a 25% discount on the tea that I purchased. I contacted customer service requesting a credit which they denied. They said that my purchase was 2 days prior to the posting the sale. I am shocked, astonished and extraordinary disappointment. So I asked again and was again denied. Terrible business practice that assures that I will find someone else to supply me with tea!

They won’t let me cancel my order after 3 mins of placing the order. Ridiculous: will never purchase again

Slow shipping, meh tea quality. what gets ,me most is their price gouging. Some teas have more than doubled in price. For example, when I started buying Yin Hao tea from them it was only $39. The tea wasn't that great but with a discount I felt it was worth it. The price for the same tea just two years later is now $70.

I have been buying chocolate tea from H & S for almost 10 years and until recently I would have left 5 stars. They sent vile chocolate tea that tasted like a harsh chemical. I wrangled a refund with some effort, waited a while and reordered thinking I'd get a different batch. This one also tastes and smells like a harsh chemical, like it might be harmful to one's health (the loose leaf - the sachets are okay). I am now trying to get a refund for the loose leaf. They sent me a postage label but I am 71 with a neurological disorder that causes profound fatigue and I will have to drive across town and stand in a line that's usually long. I have called and emailed asking them to send a carrier to pick up the package and am now on hold, although it's fairly soon after they opened, for a very long time. I don't know what's happened to their good tea and their good service but this really stinks. I came back to add to my review. After an hour and a half or 2 hours of effort, including being on hold a long time this morning, I talked with someone who was helpful and courteous and somewhat clarified the problem. She said they had a new distributor supplying vanilla tea and they knew there was a problem and were looking for a new distributor. When I asked what that had to do with chocolate tea, she said they are now putting vanilla in the chocolate tea. (It's unclear why.) She refunded me following which I got another email from the unhelpful person who had sent me a screen shot that was incomplete and unhelpful. She sent another unhelpful screen shot that was miniscule and when enlarged cut off most of the picture. Totally unhelpful!!!!!! And very frustrating. I will check back in a few months to see if the chocolate tea is getting good reviews again. In the meantime this has been a dreadful experience.

For the most part I have always had good experiences with H&S and have been a customer for many years. But their customer service, if you can call it that, is non-existent. I recently sent H&S an email about a concern regarding a small green piece of plastic I found in my loose leaf tea along with a pic of the piece. Waited over 24 hours for a response and still have not heard from anyone. I wasn't expecting them to do backflips but a simple, "we are so sorry" and "we will check our quality control" would have made me happy but NOTHING and I trashed almost a whole pound of tea... H&S will be losing a longtime customer and I will be letting my friends, family, and others know about the quality and lack of customer service... **Update** H&S has initiated a partial refund but did not indicate in the email why and still no apology or assurance of quality checks.

The earl gray I received was so bland that I think it must be stale black tea and that’s it, yuck … the orange pekoe was ok but not great… the only good thing I received was the tins that the tea came in… I was so disappointed that I contacted the owner, he offered no explanation for the poor quality … rip off … won’t order from here again. Boo