Harney & Sons Fine TeasReviews of harney.com

I wanted to try ordering teas online for a better quality than the supermarket. I visited Harney & Sons and was about to order when I noticed I had an email from them. I never gave them my email address or ordered from them in the past. In my opinion this is a total violation of trust.

I had a very disappointing experience with this company, and I feel compelled to share it. I placed an order (HS#2499) for several tea bags, which were meant to be a birthday gift for my grandmother. However, when the package arrived four weeks ago, it contained nothing but packing paper and wrapping materials—no tea bags at all. This was both confusing and incredibly frustrating. What made matters worse was the timing. The tea was intended as a thoughtful gift, but because of this error, I had to scramble to find an alternative at the last minute, which added unnecessary stress to an already busy day. I immediately contacted customer support and submitted a complaint, providing all the necessary details and even attaching photos of the package. Despite this, it has now been over four weeks since I first raised the issue, and there has been no resolution or meaningful communication from their side. The lack of follow-up or urgency to address this problem is deeply disappointing. I expected better service and accountability from this company. At the very least, I would have appreciated timely updates or an explanation for such a bizarre mistake. Unfortunately, my experience has left me questioning whether I can trust this company again. I hope they take customer complaints more seriously in the future.

Great tea! HORRIBLE customer service. I ordered 3 bags of 50 sachets coming out to over $60. One of the bags was wrong so I contacted them the next morning to see if i could change one of the bags. Even though the order hadn't even been processed yet, they said changing my order is IMPOSSIBLE. They don't have a cancel order option, so I said screw it, just send me what I ordered. It's been WELL OVER A WEEK since I ordered and it STILL hasn't been processed. I tried calling to cancel my order and get my money back so I could go buy some other tea from a store but could only get an answering machine. I will never be doing business with H&S again. Which sucks because I really like their teas.

We purchased over $90 of tea and at checkout they claimed my credit card did not process so they ran it again. When I checked my bank, they had charged me twice. Then they had the nerve to tell my bank. It was a legitimate charge. They seem like nice people but they will totally rip you off. Who buys $180 of tea? They were not very helpful or communicative.

ordered teas from this company and their website used to be good but now it is not. I have waited for them to get the tea to the USPS for 2 days. I contacted them and they said they were having difficulties but to be patient. I am patient no more.

The decaf hot cinnamon herbal tea is weak. In order to get a good tasting tea you have to use 3 sachet bags. In no time you are out of bags and too much money wasted.

As a first time customer of Harney and Sons Tea, their customer service is bloody terrible. Lost package was not their fault, their handling of the entire order was garbage. You can find better companies to give your money to.

I use their hemp tea. It’s delicious and takes care of the pain I have. But, why do they use natural flavors in their tea? Everyone by now knows that natural flavors are mostly msg(not good for you) or could be anything. They are an ingredient that no one in my extended family will buy. My doctors told me to stay away from food additives. No nutritionist would tell you it’s fine to eat foods with natural flavors. Please go back to real ingredients.