Harney & Sons Fine TeasReviews of harney.com

I was looking for a new tea supplier. I made the mistake of choosing Harney & Sons. I can't really reply to the quality of their tea because I placed the order 3 weeks ago and have not yet recived it. When I called customer service the best that they could do was offer a tracking number. Pretty disappointed and do not think that I should be doing their job for them. Will look for other options in the future. Update - My shipment arrived today. I also received a refund (I believe for shipping costs) within a couple of days of posting the review. This was not expected, but appreciated. It is good to see that Harney is willing to address it's customer issues, and that they have not replaced their customer service agent with AI slop. Also, in fairness to Harney, this review is based purely on the product delivery experience, not the quality of their product. I also note that two of the teas that I received were new stock - packaged in June 2026 with a 2 year expiration date. The third had no designation regarding either packaging or expiration. I prefer to buy from the original vendor when I can instead of off of Amazon as in doing so you sometimes gamble on authenticity and freshness.

UPDATE: Rep contacted me within 2 days of original review. Told me how to remove lid, acknowledged the issue, and offered to send a new tin. Will follow up with her one way or the other. .................... I would like to review the tea, but I have not been able to get the can open for two years, and neither has anyone else I have handed it to. The lid is too wide and shallow to get a good grip, exacerbated by the lip on the top of the can. The can itself is too wide to hold firmly while trying to twist the lid off. I do not believe the company has never received this feedback before. Can sure looks pretty on the shelf, where it will sit until Andre the Giant comes to visit.

Great variety of tea offered. The distinctive tin keeps the tea tasting fresh and makes a strong cup. Vanilla Comoro is my go-to evening drink. Gives me all the taste of creamy black tea without the caffeine.

I visit H&S mostly for their blends and flavored teas. Their fancier single-origins stuff can be found elsewhere for better price and quality, for the most part. Their flavored offerings tend to be good quality, rarely having an "unnatural" taste to them, like some other brands. Most of their standard teas are torn leaf, not large full leaves, which is actually not a bad thing since it makes them more suitable for filling them in my own disposable tea bags that I purchase elsewhere.