Harney & Sons Fine TeasReviews of harney.com

Absolutely love their flavours of tea. One of my fav places.

I’ve been a loyal Harney & Sons customer for years. But a not-so-recent website “upgrade” locked me out of my wishlist, order history, and profile — and even the promoted Master Blending Contest form was broken. I contacted the several times. No response. It’s not just the technical failures — it’s the silence. A company I’ve supported with time, money, and word-of-mouth through reviews in various tea magazines and tea expos couldn’t even acknowledge me. If I hadn’t been a long-time customer, I might’ve left two stars. But the disregard and inaction is worse than neglect — it’s betrayal. There are too many other mid-tier tea houses out there to stick with one that has no regard for their customers. Silence will be returned with silence.

I accidently ordered the wrong tea. Within minutes of placing the order I contacted them and asked if they could switch it. They said 'no, but they could try to cancel the order if they could find it'. When I got the ready to ship email, I contacted them and said this was to be cancelled. They let me know they couldn't find the order in time. Approximately 10 emails back and forth, they indicated I could refuse the package (that will be placed in my mailbox) and they would refund me. I don't trust that they would refund me when they have a computer system and should have been able to cancel the order. I have purchased a lot before. I doubt I will in the future unless they make this right.

They have lost it on customer service and delivery. I have been a customer for 20 years and recommended their products to multiple people who have become customers. Sorry Harney, a good family owned company gone bad.

Amazing selection, high quality and flavorful teas, and good customer service. What else could you want? Pure happiness I truly hope people read the one star reviews rather than just looking at the overall rating. When people write reviews about not being compensated for their own mistakes, not getting tracking details when the USPS doesn't provide them on the inexpensive shipping, that they will not send a courier to your home to get the return after you ordered the wrong tea, and other ridiculously entitled reviews, it says more about those people than the business. A small number of lunatics can have a significant impact on small businesses, and that just stinks. Always read the negative reviews before assuming a low rating is warranted

I got their Orange Mango drink. It was watery and loaded with added sugars. I didn't see any significant nutritional value. Quite frankly, because of the company's reputation I didn't bother really look at the contents.

Love their teas, but they lost me as a customer. I have been a loyal customer for years, purchasing tea from them every few months. I made a mistake last year and accidentally purchased a caffeinated version of a tea I drink often (I can only drink decaf). I reached out to them about exchanging for the decaf version. They agreed but indicated I would have to pay for the return shipping. A few days later, I received an email stating they have my return but unfortunately the tea I ordered does not come in a decaf version in the size I purchased, so they would have to refund me instead. So frustrating! I would not have paid $10 to ship the item back had I known this. I essentially paid $10 for them to restock their product and received nothing in return. I reached out about this several times, and they never responded. It's been a year since this happened and I haven't purchased from them since. I miss the tea, but I am not giving them any more money after this experience.

Great variety of tea offered. The distinctive tin keeps the tea tasting fresh and makes a strong cup. Vanilla Comoro is my go-to evening drink. Gives me all the taste of creamy black tea without the caffeine.