Harney & Sons Fine TeasReviews of harney.com

We just purchased a bag of wake and bake tea sachets and found only crumpled up paper inside. We were so disappointed. Getting a refund I hope but how do we trust them in the future.

When I order tea online, I always read the ingredients, because I have allergies. One particular tea I ordered from Harneys had different ingredients than what was written on the website. I returned the item, unopened. After 3 months of emailing this company, I have still been unable to get my.money back. The best that they can do is offer me a credit. Pathetic, considering the refund would only be $20. Harney have since changed the ingredients for the tea I purchased. This was entirely Harney's fault. I deserved a prompt refund.

My 5 star review for a black tea was immediately posted. When I tried two of their Oolong teas I found them to be of poor quality and offers two reviews - neither of which the company posted. An email pointing this out provided an unsatisfactory answer and a suggestion I return them The required return process was unbelieveably involved and not worth the trouble. I find Harney has beautiful containers, but customer service and product quality is not worthy of further orders.

I bought the same large size bag of loose tea twice. The second order was because the first batch was very enjoyable. The second package of loose tea was undrinkable and bore little resemblance to the contents of the first package. I immediately contacted customer service and was sent a prepaid return label. Then I waited ... and waited. nothing from them even after tracking showed that they had received the package back. Radio silence. In the end it took me much more effort and over 6 weeks to get a refund. No apologies were given, nor was an explanation. Customer service is dreadful and quality control is even worse. They have gone very far downhill. The entire process took 5 weeks and a lot of my energy to obtain a refund out of them.

Ordered directly from Harney and Son website. Received tea bags made of what seems to be plastic and tea is not contained. Leaks from plastic bag. String are too short and when pulled from bag tear plastic tea bag. Tea has off putting taste. Not what i have been buying for last few years. Extremely disappointing. Return/refund policy is terrible. Will only refund 50% and eant return and send more lousy tea in return. No thank you. Plastic tea bags...wtf.

Unreliable quality, no customer service.

I usually buy the tins of hot cinnamon sachets -- which make a delicious spicy brew-- but they were out of stock at our local supermarkets. I bought two boxes of the tea bags by mail order from Harkneys. Just made a cup. Tasteless. No cinnamon flavor. In fact no flavor at all.

I’ve been a loyal Harney & Sons customer for years. But a not-so-recent website “upgrade” locked me out of my wishlist, order history, and profile — and even the promoted Master Blending Contest form was broken. I contacted the several times. No response. It’s not just the technical failures — it’s the silence. A company I’ve supported with time, money, and word-of-mouth through reviews in various tea magazines and tea expos couldn’t even acknowledge me. If I hadn’t been a long-time customer, I might’ve left two stars. But the disregard and inaction is worse than neglect — it’s betrayal. There are too many other mid-tier tea houses out there to stick with one that has no regard for their customers. Silence will be returned with silence.