Hardware Online StoreReviews of hardwareonlinestore.com

Do not buy from them. We ordered a thermos glass bottle, and it arrived shattered. The order was supposed to ship in 3-9 business days, but we received the item in 28 days. The shipment of this glass thermos was in a cheapest USPS carton, so no wonder why it arrived broken. We do not recommend anyone to buy from them.

I ordered 5 j r Watkins salve red can....received 4. I talked with Daniell who check my account and said yes it showed that only 4 was shipped out and was was stool due. She said a new,shipment was coming in so call back today for the product or a refund. Talked to Fran today who informed me that no shipment came in so she would refund me. Refund was posted within three mins. Thank you for the fast no hassle experience.

I am a gracious person, but this is the WORST SERVICE EVER. I have had the exact experience as the rest on this post. Ordered on Nov 2 and still no product, no email from them. I did send them an email inquiry, but no response. Their contact phone numbers are busy or out of service. I don’t believe the positive review, they must have posted it themselves.

This is one of the worst companies that I have dealt with online. I ordered a six-pack of light bulbs on November 2nd 2019. I paid for 3 to 9 business days shipping and handling. It has been two weeks and two days and still no product. I spoke to a representative last Wednesday that told me my product would be here by Saturday. Here it is Monday and still no product. I have been on the phone all morning trying to get a representative on the phone to see if the product has been shipped. After calling two different numbers and being on hold for 10 minutes here... 10 minutes there, just be hung up on I was totally frustrated. Finally I was able to get a representative on the phone who then told me that she sees my order in the system but does not know if it has been shipped and we'll have to contact the warehouse to see what the problem is. I then asked her how long will it be before you can get back to me to let me know if the order has been shipped yet because I'm ready to call my bank and get a refund from your company. She then tells me give her a couple of hours. If I have not heard from this representative within two hours I will be calling my bank and putting in a claim for a refund. This is absolutely crazy. I saw the same lights on Amazon for just a couple dollars more I decided to go with this company to save a few extra dollars and to support a brick-and-mortar company my chances would have been better with Amazon. I would have had my bulbs 2 weeks ago. Like I explained to the young lady... "if you guys don't have the product just let me know and refund me my money". When I place the order online it said in stock so I don't understand how they're selling product online where it clearly says that the product is in stock but then when you call them they say oh oh we didn't have it in stock and we have to send it from our warehouse. 2 weeks and two days later come on now. Something's up.

ARE THESE IN STOCK? ARE THEY GOING TO BE SHIPPED? SORRY I DO NOT HAVE AN ORDER NUMBER , MY PRINTER JAMMED. I PAID $ 69.12 ON Nov 04/2019 ON MY MASTERCARD AND STILL HAVE NOT GOTTEN THEM. IT READS: HARDWAREONLINESTORE CO 954-5655678 FL THE MERCHANT NUMBER IS 954-5655678, FL. REFERENCE NUMBER 0887 MERCHANT NAME HARDWAREONLINEST ORE.CO TRANSACTION CATEGORY HOME & UTILITIES: HOME IMPROVEMENT IT'S ALL THERE-IF I DO NOT RECEIVE THEM I WILL FILE A DISPUTE AT LEAST TO GET MY MONEY BACK. i WOULD MUCH RATHER RECEIVE MY PRODUCTS I PAID FOR. ALL CORRESPONDENCE HAS BEEN CAREFULLY BACKED UP AND REPORTED TO BROWARD COUNTY DEPARTMENT OF MANAGEMENT SERVICES.

Order muck boots for the discount and paid for shipping 3-9 days. It’s now 15 days later no boots. Emails to customer support and never received response. Numerous calls with no answer or a busy signal. Finally got someone on the phone 11 days later on a Monday at 8am who said the “truck” was delayed I believe your item is on the truck that just arrived (meaning they sold something they don’t even have in stock). Woman said they ship on Tuesday and Friday and send an email when an item ships. Another week passed still no email and still no delivery. Just called credit card to dispute charge

Hardware online has some of the most beautiful hardware and at low prices. We had a little delay in receiving our product but when I called, not only did she check on the order after hours, she was gracious to send it out second day air to get it here faster at no extra charge. Hard working small business being successful with the help of online shopping. I'd buy from them again and recommend them.

I agree with everyone else. These folks are terrible. I'm not even sure they exist. I'm 21 days in with no delivery yet, and no response at "Customer Service".