Hardware Online StoreReviews of hardwareonlinestore.com

Almost didn’t order because of reviews, but I did! I received exactly what I ordered in the amount of time I was told it would arrive. They confirmed my order and gave me a USPS tracking. Satisfied Customer

Found suspiciously low price on bird netting, so ordered 5 of them. Initially site pulled up cost for 5 and I clicked on shipping, and got a reasonable charge for UPS . . . $9.00+ . . . so I continued with purchase, entering name, address etc . . . but, at end there appeared a HIGHER shipping charge of $17.00+ . . . the charge had doubled. I called support to complain and got runaround. Clerk first blamed it on computer, Then tried to make me feel guilty. Huh? Caveat emptor!

What we ordered was different then what was posted on line. Tried to work with their customer service agent Fran. She was extremely rude and not willing to pay. They do not have the product they advertied online and what they sent was unacceptable. She kept saying she had to leave before working with me the customer to resolve the issues. Fran put me on the phone with Miguel who hung up on me. I am refusing to pay a higher rate then they did to ship it back as well as a restocking fee for their website error. I have contacted the credit card company to dispute the charge. THE LOWER PRICES ON THE WEBSITE ARE NOT WORTH THE STRESS OF RECEIVING THE WRONG PRODUCT AND DEALING WITH THEIR CUSTOMER SERVICE DEPARTMENT!

As received, my order as 100% complete and 100% correct (86 pieces total, mixed items). The shipment was delivered in a timely manner. I found their prices to be very competitive. I'd do business here again.

ordered 4 sticks of wood got 1 in a tore up box and company won't return email. Update: since my review, the company finally made good on the order.

Purchased touch-up paints, including primer and clear coat. Glad they had all of that available, but I ended up choosing the wrong color paint. Should have some instructions as to where to find the correct color. If they had that, review would be 5 stars.

Flashlight that I ordered had no "insides"; that is to say, it had no place to put batteries so the light would actually work. Jewelry I bought broke the first time I wore it. I won't be ordering from them again. I have not tried to contact or send back items because it's just not worth my time. I will say, however, that I was concerned that my items would be delivered while I was on vacation. The customer service person I emailed assured me they would be put on hold at the PO, and they were. She was very nice.

quick delivery