Consumer
Great product line and fair prices BUT!!!!!!
Great product line and fair prices BUT WORST CUSTOMER SERVICE I have ever experienced. Had to pay 30% restocking fee / with gift card to spend for online purchase (no problem) . BUT when i tried to use credit I was going to buy 1 lb item $30.10 with shipping $64, unreasonable!!! How about $15? left 3 messages no call back! 2 emails nothing they can do about it! Finally get customer service and request for return call from someone in upper management. 5 days later still no call back. Next more to call BBB and Attorney General. I think they are waiting for me to disappear!!!
Response from Hardware & MoreeeMar 18, 2023
Hello Raymond, My records indicate your first email came on Jan 10, 2023, which was responded literally in an hour explaining the matter to you. We also tried discussing the same thing with you on phone several times. Some items unfortunately are expensive to ship even when the actual value or the weight of the product is less due to many factors like its proximity to your shipping location, dimensions, etc. These items are meant to be only picked up from our warehouse or ordered in bulk so we can send LTL and that way reduce/offer free shipping. Anyone trying to place an order for the same item will get the same shipping rate as you. Just because you have received store credit doesn't mean we are charging you any higher. You can try to add some other items and can still use the store credit. We offer very competitive shipping prices for a lot of other products, especially if ordered in bulk or LTL but for the specific item you were interested in and the quantity you requested, unfortunately, shipping prices were higher which is dictated by UPS a third party and we have no say in it. I know you are frustrated with everything and I apologize for everything but we honestly tried but couldn't bring the shipping prices down as I mention above they are given by UPS and we have no control on it.