Dan C.
I figured I would give them one more…
I figured I would give them one more try as their website says they have three items in stock that I need. And the prices they show are cheaper than others. I figured maybe its that they just cant handle a large order like my last one. So I order the three items and spend $133.87. Two days later I read an email. "Your order has been canceled Order #11239 was canceled at your request and your payment has been voided ."........LOL...I should have known better. I never requested the order to be cancelled. Now I know that it is a scam. They bait customers with LOW prices that are too good to be true to get you on their site but they cant deliver. Has to be illegal. FTC Will be the next stop.
Response from Hardware & MoreeeJul 30, 2022
Hello Dan, After reading your first review and while investigating the matter I was quite surprised to see you placed a second order. That made me a question, why? After being so annoyed, why would you place the second order with us for the same items you placed under the first order ... We sell bulk items in LTL and full containers to various wholesalers and distributors in the country so if you think $347.29 worth of orders is a size we cannot handle, you are greatly misunderstood. In fact, bigger orders (bulk quantities) are where our customers are able to get more value in terms of free shipping or in some cases special quantity discounts depending on the product value and its total weight. I can see that you placed your first order on Friday, July 8th. at 8:38 pm after business hours and as per our policy we were able to process and ship your items out within two business days. Unfortunately, we were not able to fulfill one of the five items you ordered due to non-availability. We shared the UPS Tracking number with you on July 12, 2022. Tuesday, once the package left our warehouse. Now your items were reported damaged in the shipping. Please note that UPS is a third-party shipping company we use to deliver our packages. We don’t have any say or in any way regulate their handling procedures. When the package is reported damaged in transit, we usually submit the claim. Once the claim is approved, credit is issued. However, because the items are bought from us, we assume full responsibility and work with UPS to get these issues sorted internally. In case there is a delay to resolve the matter, we issue a full refund to our customers, so they don’t have to wait while we work with UPS. I can see that you were issued a full refund for the amount you paid. On further reading your emails I can see you kept pressing on getting the items. Threatening us to leave a Bad Review and bringing the agencies. Dan, we never had any more items in stock in your area to reship your order. We did have some items on the west coast but shipping them out from CA to CT would only increase the chances of damage in transit since the items you ordered also included paint. While we welcome any constructive feedback from our customers, please note that we cannot fulfill unreasonable demands like shipping the items when they are not in stock. It is because of your behavior you have been flagged in our system and hence the second order was canceled. I also finally got an answer to my question about why you placed a second order with us. No, you did not place second order to give us another chance but because you know that our offer was the best in the market both in terms of price and availability. No, you did not place second order to give us another chance but because you know that we refunded your full amount the first time after the items were reported damaged and you were confident that even if you placed a second order, worst case, you would still get your money back. This is in contradiction to what you wrote in your review that we are a scam because scammers don’t return your money. As you can see, we either send the product you want or if there is an issue, we assume full responsibility and send your money back.