Hardware & MoreeeReviews of hardwareandmoreee.com

Response from Hardware & MoreeeNov 9, 2022

I am sorry to read that you had trouble. If it was still not resolved you can write us at [email protected]. I will look into it and get it resolved ASAP.

Response from Hardware & MoreeeSep 21, 2022

Jill, We understand that you are frustrated and wanted to voice your opinion out but I think we are going to repeat the same thing we explained to you in the email. Our shipping prices seems higher for the smaller quantity / order value that is just because of our agreement with UPS. With the increase in the order value you wouldn't see the increase the shipping price just so much. For eg. If a customer places an order for $2.00 he/she might have to pay the minimum of $11.00 ( depending on which warehouse it is being shipped out from and the weight of the item) which is very high when compared to the order value. But we have had customer ordering power tools, electronics worth $1000.00 still sometime paying $15.00 for shipping. Having said that customers are fully aware of the shipping prices reflected at the checkout before they make payment and can choose to not purchase or contact us for any questions. We have 13 distribution centers spread across the country and we always use the closest center to send items to our customer especially for smaller orders to limit the shipping prices as much as possible. The shipping prices that you pay is calculated based on the closest distribution center. When we are unable to fulfill the item we adjust the order by issuing the refund which we did in your case. When you placed the second order since we did not have item in nearby distribution center the system chose the next closest DC that housed this item which is why you paid higher for 1 item. We apologize for any inconvinience it might have caused to you but our only intention was to save you higher shipping price and hence we could not fulfill all quantity the first time and issued refund. Incase if you still have any questions feel free to call us: 833.258.5253 or email : [email protected]. Our customer service agents are available Mon - Friday from 9.00 am - 5.00 pm CST

Response from Hardware & MoreeeJan 25, 2022

Hello, We are sorry for the inconvenience. We follow standard 30 day return policy for most items that we stock. For items that are shipped direct from the vendors we have to follow vendor return policies. We try to be as transparent about our return policy as possible. We have our return policy in the bottom of our website and we also have return policy on our product page for customers to review before they place orders. For items that we stock we give 30 days to return. If the item stops working for any reason we follow standard warranty practice as dictated by the manufacturer. But for the items that are shipped direct from the manufacturer we cannot accept the items unless the vendor accepts it. Regards, Hardware & Moreee