Great customer service and super fast shipping.
Would definitely purchase from this company in the future
RP
Repurposed Paradise F.
Company was response but you get what you pay for
Company was inexpensive, quick to ship and deliver however the product was so poorly made the usefulness was zero. Nesting box pads were so thin there was only one strand of material per item it was like putting paper in the nesting boxes.
Response from Hardware & MoreeeMay 13, 2023
Hello Paradise Farm,
Thank you for your product feedback. We have forwarded the same to the vendor/manufacturer of the item.
Please be advise that Hardware & Moreee being the reseller of the item, is in no way connected to the manufacturing and design of the product.
We do have have many similar products that might turn out to be better for you depending on your application.
Please reach out to us. Our customer service is available 8.00 am - 5.00 pm CST Every Monday - Friday.
Unfortunately, unless consulted if the item is bought online we would expect that you are aware about the product's quality and performance and there is no way for us to verify.
But we are here to help please reach out to us on the times provided and we will do everything in our capacity to help you select the right item.
Thank you.
CE
Consolidated Engineering C.
Ordering was very easy and the order…
Ordering was very easy and the order was delivered quickly!
Response from Hardware & MoreeeMay 13, 2023
Thank you.
We look forward to see you back soon.
NA
nana
Remote antenna rotator
I decided to order a remote antenna rotator from this company after I had tried to order one from a different company. It was easy to order and was delivered faster than I expected. The rotator works great! Pleased with the whole experience.
Response from Hardware & MoreeeMay 13, 2023
Thank you.
We look forward to see you back soon.
JL
Jaxon L.
Smooth internet purchase
Smooth internet purchase. Delivery on time. Efficient and polite delivery person. Easy communication through Chat.
Thanks
Response from Hardware & MoreeeMay 13, 2023
Thank you.
We look forward to see you back soon.
CD
CESAR DE S.
So far it’s been very pleasant doing…
So far it’s been very pleasant doing businesses with them. Awesome service!!!
Response from Hardware & MoreeeApr 24, 2023
Thank you Cesar.
We look forward to seeing you more.
DA
Dae
They post wrong product images that…
They post wrong product images that customers are looking for and email customers only picture image, but not about detail product information. Customers do not know what they are getting until they get the item from the seller. The reason the seller doesn't send detail information about product is preventing customers cancel their order.
You have to pay shipping and return cost. The seller charges 30% restocking fee, gives refund only store credit. Never use this seller. The seller is a kind of scamer.
The seller replied as an excuse that the happening was my fault. However their intention is the customers make mistakes and they get profits from the described product. If it was right product picture, I would buy from local Home Depot.
The price is $15.31 with free shipping.
However the seller price is $24.30 plus $16.00 shipping cost with fault product picture. I was looking for a steel well point and chose a lowest price because the picture was a steel well point.
After some communications I finally got return address by email because I was not able to take return process through their website.
They said changing wrong product picture to right product picture takes a tremendous work. It's not true. It's a very simple step to change a product picture just like we update SNS contents. I wish they update the product picture with right one if they have time to reply on my review as an excuse.
Will I return the product? No, I already dumped it away. Paying $16.00 shipping cost and some store credit after 30% restocking fee on $24.30, how much will I get back as a store credit I will never use? I just kept on going on the communication to get an actual address because I was not able to get an actual address on the seller's website.
Just don't buy a product from the seller. If you have a problem with the product you purchased from them, you will realize you were fooled by the seller.
Response from Hardware & MoreeeApr 24, 2023
Hello,
After explaining how the image is correct by sending screenshots of the product image not just from our website but also from other sellers selling the same product, it is heartbreaking to see that you left us this review.
It takes time, energy, and effort to ensure the product description is updated correctly so our buyers know what they are purchasing, and we hope our customers read it before placing the order. The product description clearly describes the product that you received right from the product material to the model number, vendor’s information, the structure of the product and so much more. It came to us as a big surprise that none of it was read.
When the order is submitted, we understand that the customer either knows the product or has read the description and seen the picture and only then has agreed to purchase the item but, in this case, none was true.
You have also been sent a link to submit a return request a number of times so we can process the RMA and you can send the items back, but none has come so far.
At this point, I am not sure what else we can do but if you need any clarification our customer service is available, Monday – Friday from 8.00 am – 5.00 pm CST, to answer any questions. We can be reached at 833.258.5253 or [email protected]
HU
Huseini
Best price and great service… items…
Best price and great service… items areive a lot sooner than promised. Ideal place for my resale business … love them
