Hardware & MoreeeWe are a leading supplier of HVACR Controls, Maintenance, Repair, Appliance parts and operations (MRO) products.
Hardware & Moreee (hardwareandmoreee.com) has 69 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Matt H.
Just bought some products for this year's halloween season. Good product.
Response from Hardware & MoreeeNov 9, 2022
Matt, we have an amazing collection for the holiday products. When you get time please feel free to search them for upcoming holidays. If you have any questions, please feel free to write us at: [email protected] or call us at : 833.258.5253 we are available Mon - Friday from 8.00 am to 5.00 pm CST
Yair K.
I am very satisfied with the customer care. Just need faster speed, everything will be perfect.
Response from Hardware & MoreeeNov 9, 2022
Yair, Thank you for your feedback. Unfortunately we are unable to ship items over night or 2 days at this time. We are working on it and will be starting that soon but at this time our standard delivery time is within 5 business days.
Texford J.
Although I had many stupid questions, the support person was very calm and answered each of my questions. Very helpful, always keep this attitude. Thank you a lot!
Response from Hardware & MoreeeNov 9, 2022
Texford, always at your service. We are glad we were able to answer all your questions. Thank you
Ashlyn H.
Hands down best customer service ever! My customer experience with Hardware & Moreee compelled me to write the owner of the company tell him what excellent staff he has. Not I mention, my product arrived very quickly and was perfect quality. Highly recommend this company!!
Response from Hardware & MoreeeNov 9, 2022
Ashlyn, thank you for taking out time writing an email. We are glad we were able to help you and will continue to be better in our service to the customers. Much appreciated.
Kathleen B.
We ordered ~13 oil lamps for our wedding and a few of them were damaged in transit. Customer experience was extremely responsive and helpful, re-shipping us the new items in time for the big day. Great product and great support. Highly recommend.
Response from Hardware & MoreeeOct 7, 2022
Kathleen, Thank you very much for taking out time to share your experience.We are glad things worked out for you especially within the deadline you had. We look forward to seeing you again !!
Cyndi T.
I placed an order on line on Saturday, a day they were closed, and I just received the order. Today is Tuesday. Everything I ordered is there. When I placed the order I thought the shipping was high but I am more than satisfied and I will be ordering from them again. I saved over $200 compared to Lowes or Home Depot prices.
Response from Hardware & MoreeeSep 21, 2022
Hello Cyndi, Thank you for your feeback. Our shipping prices are based on our agreement with UPS that might look higher when the ordered items are less but will definitely show value when the order number of items / quantity is increased. I am glad you were able to get your items on time. We would love to see you back again. Incase of any questions feel free to call us: 833.258.5253 or email : [email protected]. Our customer service agents are available Mon - Friday from 9.00 am - 5.00 pm CST
Jill C.
I ordered 7 items for my classroom. The shipping was expensive but I really needed them. When it arrived, only 6 were in the package. When I contacted customer service they told me they were no longer in stock yet I was able to re-order one right away. The shipping again was astronomical but I needed the additional one for my classroom table. They refused to pay for my additional shipping fee even though it was their mistake. I would’ve never ordered them if I knew they were only going to send me 6 instead of the 7 I needed.
Response from Hardware & MoreeeSep 21, 2022
Jill, We understand that you are frustrated and wanted to voice your opinion out but I think we are going to repeat the same thing we explained to you in the email. Our shipping prices seems higher for the smaller quantity / order value that is just because of our agreement with UPS. With the increase in the order value you wouldn't see the increase the shipping price just so much. For eg. If a customer places an order for $2.00 he/she might have to pay the minimum of $11.00 ( depending on which warehouse it is being shipped out from and the weight of the item) which is very high when compared to the order value. But we have had customer ordering power tools, electronics worth $1000.00 still sometime paying $15.00 for shipping. Having said that customers are fully aware of the shipping prices reflected at the checkout before they make payment and can choose to not purchase or contact us for any questions. We have 13 distribution centers spread across the country and we always use the closest center to send items to our customer especially for smaller orders to limit the shipping prices as much as possible. The shipping prices that you pay is calculated based on the closest distribution center. When we are unable to fulfill the item we adjust the order by issuing the refund which we did in your case. When you placed the second order since we did not have item in nearby distribution center the system chose the next closest DC that housed this item which is why you paid higher for 1 item. We apologize for any inconvinience it might have caused to you but our only intention was to save you higher shipping price and hence we could not fulfill all quantity the first time and issued refund. Incase if you still have any questions feel free to call us: 833.258.5253 or email : [email protected]. Our customer service agents are available Mon - Friday from 9.00 am - 5.00 pm CST
Kimberly E.
I was shopping for 18 inch baseboard diffuser Vents, and the price here was about half price to what we were seeing local. After reading some of the reviews, I was hesitant to purchase from them. However, I decided to go ahead and try them out, and I'm so glad I did! When I hadn't seen any shipping activity, I emailed them and they were quick with a response letting me know what was going on. I received my order in a very timely manner, product is good, heavy quality. Very happy with my 1st experience! Thank you Hardware and Moreee!!
Response from Hardware & MoreeeSep 21, 2022
Thank you Kimberly for sharing your experience. We deal with hundereds of happy customer every day who either dont leave review after receiving the items or they just don't know where to leave review. We are working on developing mechanism for them to know where to write about their experience so our new customers can know that they can trust us and we are legit, registered company based in Chicago, Illinois. We hope to see you back again. Incase of any questions feel free to call us: 833.258.5253 or email : [email protected]. Our customer service agents are available Mon - Friday from 9.00 am - 5.00 pm CST
