HarbortouchReviews of harbortouch.com

Don't, Don't, Don't.. I switched with the PROMISE of paying the same or better and Lies, Lies, Lies.. and NOW I'm Locked in for 3 years.. Oh by the way nobody will call you back !!! Horrible!!!!! I just paid 6% on fees for both January and February Each !!!!!! that is the worst price I have heard of !!!

We have had a great experience

I think it is rediculous that I must print two receipts for each transaction and no option to turn that feature off.

Customer service is excellent, however I was lead to believe my business could accept HSA health savings cards when I signed up with Harbortouch. This is NOT the case. I've asked them for assistance and am told they don't have the capability. It is beyond my comprehension that POS systems today can't process all types of cards.

Please note that when you sign a contract with Harbortouch one of the contracts renews every 2 years and the other one renews every 3 years, which means you are always stuck in a loop of contracts that are not easy to get out of. One of the contracts starts when you sign up and the other one starts when the system is installed about 3 months later. In other words, its almost impossible to time them out and get out of it when you need to. When we signed up for Harbortouch our sales rep Candice was great. Super helpful and very ready to get us started. When we wanted to get out of the contract after years of terrible experiences she refused to call me back after leaving multiple voicemails. She did send me a nice email saying that the questions I had of course had to be answered by a different department. That department sent me back to her. Then the system was installed and our nightmares began. First they installed a thermal printer in our kitchen. It was getting slightly warm and not printing tickets. The restaurant was busy and the kitchen was not receiving food orders. Once we realized it there was a pile of tickets that did not go through. As a restaurant owner you understand timing is everything so this was an obvious huge problem. Our kitchen then had to use hand written tickets for awhile. It made our jobs so much harder to say the least. It took Harbourtouch WEEKS to fix this issue. Once they realized that we needed an impact printer not only did they charge us extra for that printer but also tacked on a $12 per month fee for this. They took no responsibility in the loss of money they created when the printer wasn’t working and our customers weren’t thrilled that food was taking so long to come out to the table. We had so many issues with initial setup that they made us “VIP” members. Which means when we call we get a “special team” to take care of us. They don’t tell you that when you call and wait on hold for over 15 minutes that the second they realize you are VIP customer a normal service rep cannot take your call. Then you get to hold for another 15-20 min for a VIP rep to take your call. If I could add up the amount of time I spent on hold with this company and get that time back I would probably regain a year of my life. After a few years of doing business with them our computers started freezing up almost daily. We would have to restart everything and then call Harbortouch to have them remote login and fix these things. After months of this we FINALLY got a supervisor on the phone. This task alone is almost impossible. Every time we asked to talk to a supervisor there was never anyone available. It did not matter if we called during business hours, somehow nobody was ever in charge or willing to speak to us to figure out the issues. This is when they discovered that the amount of information the POS was holding was too much for the system and they had to “archive” all of our past business. This once again wasn’t a huge deal once it was actually fixed. There was about 4 nights in a row that we were “on schedule” to have this update done and we were forgotten about every night. We would then go into work in the morning expecting our computers to be up to speed and cleaned out and it was not done. The POS then worked fine for a little while. Harbortouch is not compatible with chip readers so they had to send us separate card readers to plug into the side of the computer. This not only slowed everything down but also took up much more counter space and changed the way holding tabs worked. Annoying, but not a huge problem. The problem with the card readers is that they do not hold information when your internet connection goes out. With the new system we have in place that information is stored. I cannot count on two hands the amount of times that we had to use knuckle busters to hold card info and then manually type in every card number to close out those tabs. This could take hours due to being a

buyer beware!! This company sucks you in and never lets you know of upcharges etc. you will see the bill get larger and larger, then when you try to get out you find it automatically renews every three years!!

When I received the POS system it was totally different from what the salesperson told me. Access online with limited function, very old system, contract you can't cancel without fees. I tried to reach the salesperson never answer, tried to reach Harbourtouch many time, spending hours and hours to try to cancel, never answer, the answering email was it's because you don't know how to use the sytem. they started to take on my bank amount with out any invoice or justification. I had to hiring an attorney to have an answer

One of the worst POS systems. They lock you into a term and then also have the nerve to Auto Renew your contract when you've told them your not using their services!