HarbortouchReviews of harbortouch.com

Your customer service folks are always very helpful. Great service!

Good except for all of the survey requests.

I’ve had them for 6 years. They have the worst customer service. Just look at their reviews anywhere and you can see why you must stay away. RUN AWAY from them. I now have TOAST and I couldn’t be happier.

Harbor touch is terrible! I do not recommend them at all! They auto renew your contract unless you notify them in writing 30 days before you contract renewal date! This is a very deceptive practice. In my case if I want to charge me $228 a month until the end of my term. Please avoid this company at all costs!

Harbortouch is absolutely the worst company to do business with. I went into an agreement with them three years for a POS system. Long story short the business did not do well and I was not able to get out of the contract. Even though I had zero sales I was not able to get out of the contract. I was told I would pay $39 a month but was charged $131 every single month for three years. I paid it and was happy just to be done with the company and the contract after three years. I was told via email by the sales representative that the equipment would be mine at the end of three years. At the end of three years of paying this exorbitant amount I cancelled and was told again the equipment was mine when I spoke to a representative as I was canceling. I was told that the excerpt on the cancellation form about returning equipment was part of the normal cancellation form but my contract was valid from 2017 and I would not have to return the equipment. Last week I was charged $700 for the equipment. I called and spoke to a customer service rep for an hour who confirmed that I did not need to return the equipment and that I would be refunded the $700. This week later I called back about the refund only to be told that they would not refund the money. I paid for equipment for 3 years spent almost $5000 with this company all the while not making a profit in my business only for them to charge me $700 for equipment when I have in writing that the equipment was to be mine after 3 years. They are the worst scammers in the business. I have left messages for management to call me. I have been hung up on twice. I have not been rude in my communication, just very direct and somehow the phone is disconnected.

Do not do business with harbor touch. They have very dishonest business practices. I have been a customer of Harbortouch for over 20 years. I was a happy customer until I tried to closed out my account. Due to covid -19, I have had to closed my business. I have been trying to close out my merchant account with Harbortoch for the last 5 months and have been give the run around from ever agent I have spoken with. I have been lied to on ever call. I have been charge over 75.00 per months for the last 5 months for zero transactions. This is not acceptable and very dishonest. Catherine Favreau

This is by far the WORST point of sales system I have ever used. They are holding our funds and have given me the run around on how to collect them when all I needed to do was change our bank account information. They have the WORST CUSTOMER SERVICE I HAVE EVER DEALT with!!!!!!!! Avoid them with all costs

Absolute THIEVES.....LIARS....AVOID...AVOID....AVOID. believe me no matter what the say they are LIARS. they change things whenever THEY want and they have access to your bank account so they take out whatever they want whenever they want....when you call to inquire they refer back to your contract which stipulates they can do whatever...I can go on and on but I won't....please please please...no matter what B.S talking points they give they are LIARS I promise you. you will spend a great deal of time after you sign with them try to rectify many many of THEIR faults...DO NOT SIGN with them....TRUST ME.