HarbortouchHarbortouch offers a full range of merchant services, supplying POS systems, electronic cash registers and credit card processing terminals as part of its unparalleled free equipment program. As one of the largest and most reputable payment processors in the United States, Harbortouch currently serves tens of thousands of businesses nationwide. Harbortouch has also garnered numerous awards for its outstanding customer service and innovative products.
Harbortouch (harbortouch.com) has 179 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Administration & Services · Horsham, Pennsylvania
Excellent
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Excellent
Administration & Services · Kingston, Pennsylvania
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Administration & Services · Newtown Square, Pennsylvania
Excellent
179 approved reviews, newest moderated first
Frank T.
Call me to do a follow up on my experience with Harbor Touch. I outlined a few issues I am having an she was right on top of it.
Response from HarbortouchMar 3, 2021
Frank, Thank you for sharing your feedback with us! We’re glad to hear that our support team was able to resolve your issues in a timely manner. If there’s anything we can do to further improve your experience in the future, please contact us at [email protected]. Thank you for your business!
Xiana
This company is by far one of the worse I have ever dealt with in my life. They are the kind of people that nickel and dime you until you are bankrupt. Im surprised they do not charge you to call customer service to speak to a rep. We Endured 2 years of torture here. I do not recommend them at all. Just not for a small business
Response from HarbortouchFeb 16, 2021
Xiana, We apologize for the frustrations you’ve faced during your experience with Harbortouch. We would like the opportunity to speak with you personally so we can learn more about your concerns. At your convenience, please send your contact information as well as your Merchant ID number to [email protected], and one of our team members will review your account and reach out as soon as possible.
Dion L.
My wife and I chose Harbortouch for our POS. It was easily the absolute worst business decision we have made. It took us almost 10 months to Officially Cancel our Harbortouch service. The hoops that they create for you to jump through to cancel are despicable. They are still to this very day trying to take money from our bank account. (2/4/2021). We have had to go to our bank and specifically block Any and All transactions from Harbortouch. I DO NOT recommend this company to anyone. !□!
Response from HarbortouchFeb 9, 2021
Dion, First and foremost, we sincerely apologize for the cancellation issue you’ve been experiencing. We would like the opportunity to resolve this issue as soon as possible. At your earliest convenience, please send an email to [email protected] with your contact information and Merchant ID number so we can locate your account. As soon as we have this information, someone from our team will reach out to find a resolution.
Dave C.
Pleasant, efficient, quickly pointed me in the right direction with a difficulty I was having, and laughed at my bad jokes. What more could I ask for.
Response from HarbortouchFeb 3, 2021
Dave, Thank you for sharing your positive feedback with us! We are happy to hear that our customer support team was able to provide you with a quick fix to the issue you were experiencing. If there is anything we can do to further improve your experience in the future, please email us at [email protected].
Bob S.
Shift4 or HarboutTouch In February of 2020 I signed an agreement to get a new POS system from HarbourTouch systems In March Covid-19 hit and killed the bar and restaurant business. Luckily I had not taken delivery of ANY equipment, absolutely NONE. So Shift4 was really not vested in anything. It would be really simple for them to just cancel. I called and explained that I am closed and losing money and that they have no equipment here and nothing really invested. I asked them to please cancel all the paperwork and that I may be going out of business and have lost my life savings. Shift4’s response to that was: but Sir, you signed the paperwork, you can cancel after one year. I explained again that you have done ZERO processing and have ZERO equipment here, please cancel everything. Again the reply was Sir you signed the paperwork. WHAT A HORRIBLE HEARTLESS COMPANY. DO NOT DO BUSINESS WITH SHIFT4
Response from HarbortouchJan 19, 2021
Bob, First and foremost we would like to sincerely apologize for this situation and your negative experience with Harbortouch. Since the beginning of the pandemic, we have taken steps to minimize the financial burden on our clients. We are disheartened to hear that you have experienced the opposite, and we would like the opportunity to resolve this problem as soon as possible. At your earliest convenience, please send your merchant ID number as well as your contact information to [email protected], and one of our team members will reach out to discuss this further.
Darryl H.
Penny phoned not at an opportune time. She was respectful of my time and we did the survey. She was present and efficient.
Response from HarbortouchJan 4, 2021
Darryl, Thank you for taking the time to complete our survey! We utilize these surveys to gauge customer satisfaction in order to create a better overall customer experience. If there is anything we can do to improve your customer experience, please contact us at [email protected].
Rod B.
Best cash register you can have makes everything easy
Response from HarbortouchJan 4, 2021
Rod, Thank you for sharing your positive feedback with us! We are happy to hear that you are satisfied with your Harbortouch equipment. If there is anything we can do to make your experience even better, please reach out to us at [email protected].
Dear C.
Ms Penny addressed all of my issues. Very helpful and professional.
Response from HarbortouchJan 4, 2021
Thank you for sharing your positive feedback with us! If there is anything we can do to further improve your experience, please contact us at [email protected].