HarbortouchReviews of harbortouch.com

We have been using Harbor touch in our pub for the last 4 years. We have had only a couple issues in that time ( all minor) Any issues have been resolved quickly and efficiently every time. We switched to HarborTouch for our other operation as well any have had the same experiance.

Worst company I've ever had to deal with. Also on hold for hours at a time when needing help with the system, horrible customer service, honestly just save yourself from dealing with them & dont !! System constantly crashes & needing to wait days at a time to get some kind of help .. LITERALLY THE WORST !!!

Great service

the phone conversation was very good. I feel that Harbortouch needs to reach out more to its customers.

My evaluation went well- Penny was easy to communicate with and effectively review HarborTouch. I will say that the installation process of this system could've been much better. There is always a lot to learn after the install guy leaves, but there were several things that the company could institute to set up businesses in a more productive manner. The biggest one that comes to mind for me is that your tech people know that microsoft sends out updates on Tuesday's and the easiest way to avoid systems freezing and then forcing update installs is to set up the system to automatically run updates outside of business hours on Tuesday nights or very early Wednesday mornings. I have that set up now, thanks to HarborTouch customer support team, but I had my systems freeze and force install updates four separate occasions before I found a representative who explained the issue to me and set my business up for success.

Thank you for answering all my questions your the best

We have now been locked out of our system for the third time this year. They require you to call and sign a very vague "inactivity form" in order to unlock. Was told it was for having more cash transactions than credit card ones. We are a smaller local bar and do not get much foot traffic due to our location. People tend to spend cash here more than anything and we were not aware of the requirements before signing with them. Their sales tactics are about as scummy and manipulative as they come. Support calls on average last us about 2-3 hours with the "record" at 8 hours. All day I was on the phone with them (mostly on hold as I see they're known for looking at past reviews. If you're a smaller restaurant do NOT go with this company. Their POS is awesome and well-designed so shoutout the tech guys for that, but on the backend the company is what I like to call dog water. We are cancelling as soon as we are able to, not even sure what the cancellation fees are because they won't give us a direct answer. The cancellation process is brutal. Called to unlock our POS they were holding hostage again today and it ended with asking about cancellations. It takes 3-5 days to get a FORM that should be easily mailed and another 30 days to fully cancel the account???????????? Company's full of bull day in and day out Rant could go longer but we'll cut er short this time.

The lady that called was perfect.