Harbor Freight ToolsReviews of harborfreight.com

I upgraded my 9500 inverter generator to there 11500 to learn it can’t take a surge of 6kw without throwing the breaker on the unit, that’s a far cry from the claimed 11.5 kw it’s rated for and there customer service refused to do anything about it because it was 120 days old and they only provided a 90 day warranty what a joke for a 2000 dollar item. The delay in me testing further was due the illness from chemotherapy and radiation therapy I spent almost three months bedridden. There fix for it is for me to take it to a shop 2+ hours away from my home and for me to pay for whatever repairs it may need. I reached out to corporate and explained the situation. I received a call the following Sunday from a representative regarding the issue. At this time I provided a video showing what the unit was doing. The representative went to work on the problem and got the unit exchanged at no cost. They went out of there way to make it right. The replacement unit passed my load tests with flying colors

On July 6, 2026 I received an email from Harbor Freight Tools stating “we’ve got BRAND NEW Coupons just for you.” After reviewing the sale, I decided to go in and buy a few things I both need and didn’t need but because of the sale I would purchase for future use. I went to the store located at 6508 Skillman St in Dallas, TX. When checking out, I was asked for my phone number which is in the system. I told the sales associate I had received the coupon email and there were several items I appreciated being on sale. He acknowledged the coupon sale was a good opportunity to save money and proceeded to ring up my purchases. I thought the total was a bit high but I did buy a few items that were not on sale. However, when I got home and looked at the sales receipt, I discovered NONE of the sale items were reduced. I called the store and actually spoke to the associate who checked me out. When I explained the reason for the call and that I was disappointed about being overcharged, he said he was sorry but he had to see the coupons in order to apply the discount. HE NEVER ASKED FOR THE COUPONS!!!!!!!!! He said “my bad” and accepted FULL responsibility along with an apology for messing up. I told him I would be returning all items and he said that was fine…. After thinking about the overcharge vs the time (I live across town) and price of gas to return the items, I have opted to just stop patronizing Harbor Freight and take my business elsewhere. So if you go into ANY Harbor Freight due to an email advertising a sale, BUYER BEWARE and check your receipt before leaving. And to Home Depot and Lowes, thank you for the proper training you give your employees, never have had an issue like this with either of them. Harbor Freight should take some of your training classes…..

My husband and I are not very experienced with DIY home renovation projects. In the past, we always hired professionals, but with the rising costs of labor and materials, we decided to take on a paving project ourselves. We have purchased materials and tools from several home improvement stores over the years, including Lowe's, Home Depot, Busy Beaver, and Menards. Unfortunately, our recent experiences with Lowe's and Home Depot were disappointing. While store associates were generally polite, we often found it difficult to get knowledgeable advice about the best tools and materials for our project. In addition, a large paving stone order from Lowe's turned into a frustrating experience due to damaged materials and lengthy delays in resolving the issue. Our experience at Harbor Freight Tools in Washington, Pennsylvania was completely different. The employees took the time to understand our project and recommended the right tools for our masonry and paving work. They clearly explained how each tool worked, the advantages of different options, and why it might make sense to invest a little more in certain tools based on the scope of our project. We left feeling informed, confident, and appreciated as customers. The staff's knowledge and willingness to help made a significant difference for us. We will definitely return to this location for future projects and highly recommend it to anyone, especially those who are new to DIY work.

Worst experience ever, product was missing a part and all I was offered was a refund no exchange. I'm disabled and it cost me $40 in gas and 8 hours of my time to buy and then return the item. I'll never step foot in their store again.

Well, you advertise sales like 15% of this 4 th of July weekend. The cashier used to have a printed coupon by the register to make sure that you get the discount. Well no more, that are ruthless. Yeah it says discount with a coupon. Just go back to helping the customers with the discount. That’s all we ask

Yesterday I bought a small tool for $3.97 from Harbor Freight. Today I tried to return it and I had the receipt. Staff wanted my name, phone number, address, and my driver's license to scan into their computer. They said they could not refund me without all that information. I told them to throw the tool in the trash and that I will never shop there again, and that their behavior is privacy invasion. Yesterday was my first (and now last) time shopping there. Where does it state the "policy" clearly and boldly so that prospective customers can see it before deciding to buy anything? I saw no signs, and if it is only written in tiny print on the receipts after the purchase is made then they are not allowing informed consent. Had I known how invasive Harbor Freight is I would not have bought anything. they have no ethical or moral right to violate people's privacy, and I think that their excuse of "fraud prevention" is BS used to gather people's private information.

I’ve been going there for about 5 years and I have seen and felt how much they improved. I still have tools to this day like the improved jack stands. You’re an idiot if you don’t come here from time to time

I waited for a couple of months for the rock tumbler coupon. It just came out and there are no rock tumblers in any of the many stores in the Phoenix metro area. I guess it's just a dishonest bait and switch rip off. If they had any integrity they would offer rain checks. POS chain just trying to rip off their customers. Very dishonest, don't count on them to have the items they put on sale.