Harbor Freight ToolsReviews of harborfreight.com

When i got there it was immediately bad. There was a big man blocking the door, eating something, and his pants were hanging down to his knees. I had to tell him to get out of the way. He went into the store. Then at checkout there he was sitting in a chair by the checkout register. He was belching loudly and I complained to an employee about him. The employee said they already talked to him, what does that mean ??? The person at the register was a supervisor and he looked scared to death, he was very nervous. I will not go into harbor freight in Huntsville Tx again, I no longer feel that i can safely shop there.

Absolutely the worst customer service ever. I've been trying to get a refund on a tool chest for weeks. Today, even though it was in the store (it had to be received before they can do the return), they said it will take an hour or more before they could process the return. Another wasted trip to Laurel. They are the worst.

What I really don't like, is there products is made out of country and not in the USA. So if you want a pry bar or pair of pliers, those are actually made in America, but not much else, from Harbor Freigh, but anymore what doesn't come from China or Taiwan. So sad. God Bless America.......

They are selling a battery charger that does not charge dead batteries, it makes you believe your battery is bad when its the charger called centech thats manufactured by Harbour freight. I didnt descover this until after 3 months when I needed it and they wont take anything back after 3 months, any other box store would give you a store credit, just know anything you buy here is as is and no backs.

I recently saw on the Harbor Freight website a Store House 20 bin parts storage case on sale for $7.99. I called my local Coeur D Alene store to check stock, the clerk indicated they had 12 in stock. I asked her to check to make sure they in fact were in stock, I was told she could not go up and down the isles and that she could only go by what her screen indicated. I drove to the store and sure enough they had NONE IN STOCK. I was not offered something of equal Value and they don't offer a raincheck. So much for customer service! They did however have the item in their Spokane store but they DON'T SHIP PRODUCT BETWEEN STORES!!! What a JOKE!!! EBAY TO THE RESCUE!!!

i bought my first predator pressure washer, after putting it together, no start. cant pull the rope at all motor is locked up. 15 days later my free replacement was in. my second washer quit working no spark, 92 days later. warranty is 90 days. went to my local store to exchange it. sorry 2 days out of warranty. called customer service, sorry 2 days out of warranty. i used the washer maybe 5 hours in 92 days. im very disappointed in harbor freight, my local store and the predator pressure washer.

There isn't even a search bar on their website to search for tools. Anyway, the tools are such poor quality I'm better off not searching there anyway

This relates to the Burlington , VT store: I rarely shop here, but, made 6 twelve mile round trips over 2 months to try to purchase a red YUKON 48 inch rolling tool box that's always out of stock. Today 7/10/26, they had one in stock and they'd sent me a 25% off one item coupon earlier this week, because "they wanted me back". So I go up to the cashier and he tells me he has one, but, replies, "this is going to get complicated". I responded, "what is the complication here?" It turns out they will refuse any refund because I am taking this home in a full sized SUV and any damage to it would be considered my fault, period. I see the store manager coming in from outside and get his attention. I ask him, with yet another cashier stating the same policy, how can I know if there is any damage already until I unbox it, ...the cashier hasn't the foggiest idea how to answer and the manager is squirming too. I tell them both, I won't buy anything with "no return" allowed. I tell the store manager I've got a large SUV with a thick dog pad in back. I mention "I suppose you need to inspect my vehicle to see if it meets store approval"? He says yes. He goes out to the parking area and looks in back of my large SUV and say ok, should be fine. So I ask again, will they honor a normal return policy. He stumbles again and says it should be ok, ...why don't you go back in and pay for it. At this point I am feeling like there is zero trust here for a customer and I apparently might be guilty in advance of damaging my purchase. I'd had enough and left there. I refuse to shop there again. The entire staff has an attitude that customers can't be trusted. Home Depot is 180 degrees to Harbor Freight for customer appreciation. All of the employees there are awesome and I shop there quite often. I will be buying a Husky Brand of the 48 inch rolling toolbox at Home Depot. It will be about $125 more than the Harbor Freight YUKON version, but, Home Depot does not treat you like a threat. They appreciate you and are so good at customer assistance. 1 star here for the Burlington Harbor Freight Store. Someone higher in the hierarchy over first line managers have instituted policies that will loose customers and I am certain I am not the only one. If Harbor Freight wishes to reply here, go for it, but, I am doubting there will be any response, given how poorly I was treated and based on what their policies are. Granted, I'm certain the Vermont Attorney General's office would back up any customer who purchased something and got into the mess that I gladly have avoided!