Harbor Freight ToolsReviews of harborfreight.com

had a defective product and they charged me a restocking fee when I returned. meaning they are restocking a known defective product to sell to the next person who will return it and be charged a restocking fee. Best scam in the business

I went the Harbor Freight store on 9649 Lost Knife Rd Gaithersburg MD 20877. I provided a coupon but the total price seemed high. I asked the cashier if she scanned the coupon. She said yes. After getting my receipt, I noticed the coupon did not scan. I advised her the coupon did not scan. She huffed and puffed and said she scanned the coupon and there is nothing else she can do. I asked for a supervisor. She did not want to call a supervisor so she said the coupon doesn't work. I asked for a refund. She huffed and puffed again as if I'm now bothering her now. She wanted to make it as difficult as possible on purpose so she said I need to provided a driver's license number and phone number. The customer prior to me returned an open box item but she never asked for such info. So I asked why and she said it is required with a grin on her face. My biggest disappointment was the way the cashier spoke to me as if I was bothering her, very short, and providing BS responses.

I bought a titanium welder 125 in the palm coast store and it was defective. went back to the store to get a replacement and they didnt have one but was told by the manager they will get one tomorrow for me. went back and didnt have one , another manager told me they dont do that. I will have to go all the way to st augustine to get it. so I wanted to return it and they want to charge me a restocking fee of 25 dollars. what a bunch of thieves, I will never buy anything from there again and I am a member. NEVER WILL i buy a tool from there again.

Thay do not sell replacement parts for their power tools JUNK

Well my husband buys there all the time and is never is disappointed with his purchases at Harbor freight. That's a plus but I have an issue when I visit a store with him and I see these items out on display for everyone to have easy access to buy and do whatever. I believe these items should be under lock and key and when purchasing you ask for ID. I speak of machetes,blades, knives etc....Please consider the idea!! Thanks for your time

No customer service and very little knowledge of the products (junk) they sell. More time is spent trying to sell you an extended warranty than anything else. They had no idea what simple product I was looking for.

Tools are much better than they used to be. the quality has come a long way

I would NOT recommend Harbor Freight; this place really sucks now! Their customer service gets worse every year. I received their coupons yesterday and I drove to 2 different stores that didn’t have the item. When I finally arrived at a 3rd location, I realized what I saved on the item I spent in gas driving from store to store. Then to make it worse their customer service wouldn’t even allow me to purchase a 2nd set, even when I explained the 3rd location is 30m miles away and that I was buying for a friend and could confirm this…. They really suck now, it’s like they go out of their way NOT to make a sale. I’ve contacted their customer service office, which is completely useless, and that’s if you can even get anyone on the phone. They lost me as a customer, I will never shop at their stores again, it’s just not worth it. Even when they have a sale, their locations are always too far to drive from any area and their customer service is the worst! I have even made them aware, and they simply do not care…that’s usually the first sign a store is going downhill. This was the same behavior I saw in stores like Sears, right before they went out of business. Their website is lousy too, nothing ever works. So, in the end, if you need tools, stick to Depot or Lowes, but don’t ever waste your time with this place. If I had more space I could go on and on how lousy that place is, but I would just avoid it altogether!