mohit C.
Do NOT Order from them
Do NOT Order from them. Fraud website and customer service. Sent the wrong product and didnt want to admit the mistake. I asked for a refund and they said we will refund you the money with a return label and a link. Didnt mention they will take 50% restocking fee. I have been following up on refund and getting standard responses but they do not want to address what will they do with the pictures. These are private pictures and what are they charging 50% docking fee for. Go to other reliable websites. Stay away from Happy Tiles. Updated - the response is so generic that they just want to show that they responsded to a negative review. I have reached out multiple times to their customer service but they are adamant that they got it right and they are correct in docking 50% fee. It is far from trying to resolve the matter. Absolultely bad customer service. STAY AWAY!!!
Response from happytiles.comFeb 4, 2025
We’re sorry to hear about your experience, and we’d love the opportunity to make things right. Your order was processed exactly as it was placed, including the selected frame style, but we understand that mistakes can happen. If there was any confusion, we would have been happy to assist prior to production. Regarding the return, we provided a return label along with the terms of our return policy. These were shared before proceeding. That said, we truly want to resolve this for you. Please know that your returned tiles will be securely destroyed to protect your privacy. Please reach out to us directly, and we’d be happy to discuss any remaining concerns and find the best possible resolution for you.