Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly reviews

907 approved reviews, newest moderated first

Elizabeth
Aug 29, 2023
Cat chairs
I bought 2 chairs for my daughter's cats. They are well made and look beautiful in her home. The best part is the cats LOVE them!
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Ashley R.
Aug 29, 2023
Sassy cactus fountain ⛲️
I really enjoy the look of the cactus water fountain. The cats seem to enjoy it too. It's easy to clean, and looks right at home between some of my real plants. It arrived quickly, was well packed and very easy to assemble.
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Alana W.
Aug 29, 2023
The tree I ordered was easy to build but…
The tree I ordered was easy to build but I thought it was gonna be bigger as an ordered a L but I would say the Large is a Medium. And it came with a free gift if you spend over a certain amount and I picked a cat water fountain but the device that makes the waterspout up and makes it a water fountain broke after just three days. The battery got too worn out just after three days and if I had paid for it and it wasn’t free I would of been mad but it was free so I’m not to worried about it but if someone were to buy that water fountain they would be mad so.
Response from Happy & PollyAug 30, 2023
Hello, We apologize for any disappointment caused by the L size of the cat tree not aligning with your expectations. Your feedback is invaluable, and we'll certainly factor it into our future product development, aiming to offer a variety of cat trees that can better accommodate larger cats. As for the cat water fountain, could you please send videos that showcase the problem with the water fountain to [email protected]? It will greatly assist our analysis of the situation, allowing us to identify and address the problem more and provide a suitable solution for you. Thank you once again for your feedback and cooperation.
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Kristy S.
Aug 29, 2023
I love this cat tree
I love this cat tree. It's so cute and took a minute to put together but it's so worth it. I wanted a wooden cat tree that wasn't too expensive due to having mainly carpet in my apartment and I didn't want the fur to collect as much.
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Courtney B.
Aug 28, 2023
Unfortunately…BIG no
I wanted to like this fountain so bad, but after the last month of having it, I unfortunately cannot recommend this product. The water pressure is very low and the pump will not stay in a stationary position in the bottom of the fountain. This fountain also gets very dirty, even if it is cleaned every 2-3 days. My cats don’t really use it because the water isn’t flowing unless it is completely full. If the water level is even 1/2 inch lower than full, the pump isn’t strong enough to compensate. The whole experience has been frustrating and I can’t figure out how to return to the fountain for a refund. :(
Response from Happy & PollyAug 29, 2023
Hello, We're sorry to hear about your experience with the fountain. In relation to the water flow issue, we'd like to offer some troubleshooting steps. Please check the fountain's installation and adjust the water flow by following the instructions in this video tutorial: https://www.youtube.com/watch?v=KQFldiVGrQ8. Adjusting Water Flow(relevant section) starts at 0:50. Additionally, it's possible that the pump might be obstructed by impurities, leading to reduced water flow. Regarding the cleanliness of the fountain, regular maintenance is important to ensure the well-being of furriends. If you're still encountering difficulties and would like to proceed with returning the fountain for a refund, please get in touch with our customer service team at [email protected]. To facilitate a smoother process, kindly provide a video showcasing the specific issue you're facing with the water fountain. Thank you for choosing our product, and we're dedicated to making things right for you.
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Kate J.
Aug 28, 2023
4 Paws Up
Quality products, great prices, easy to assemble, and they shipped quickly. Our cats love their cat trees!
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Bailey K.
Aug 28, 2023
I got this for my little disabled…
I got this for my little disabled kitten because it’s not as high as a climbing tower. she LOVES it and has no problem climbing up and down!
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Chloe M.
Aug 28, 2023
Wonderfull product my cat is blind and…
Wonderfull product my cat is blind and the steps are placed purrfectly for her to be able to use it and enjoy, i bought the extra attachments so that she has more stuff to wack and she loves it, such a cute design and affordable price, assembly took 20-30mins and the instruction could have been better but i jsut used the photo as a reference get it for your cat they will love it !!!
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