Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly reviews

907 approved reviews, newest moderated first

Shanyia S.
Sep 11, 2023
Piece comes off sometimes, easy fix.
Looks exactly like my cat. Love it appreciated the second sticky piece so that I can change my case. Thank you.
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Alix R.
Sep 11, 2023
Cute and qualitative !
I just adore it ! The order takes a little time to arrive, but it's a guarantee of quality ! Communication by email is great and the finished product is really solid and it's a real joy to have your kitty on your phone!
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Tess
Sep 11, 2023
Pet Bowl Protects Cervical Spine #5206417309789
I ordered the elevated "party plate" in green. It's aesthetically pleasing and my cat took to it right away, but it wobbles when she eats. This makes mealtime a bit noisy but it's well worth the tradeoff — protecting her spine! Reference #5206417309789
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J. L.
Sep 10, 2023
This is being shipped to wrong address
This is being shipped to wrong address. Use my billing address!!
Response from Happy & PollySep 13, 2023
Hello, Thank you for your feedback. We apologize for any inconvenience caused. Happy & Polly will issue an exchange or a full refund including shipping for any damaged, defective, or mis-shipped items. To address your concerns promptly, please contact us at [email protected] with your order number and the email address you used when placing your order. This information will help us quickly locate your order details and work towards resolving the issue to your satisfaction. We appreciate your patience and understanding.
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Keri L.
Sep 9, 2023
Great product
Great product, fast shipping
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sherylshopsgmail.com
Sep 9, 2023
Elegant and easy-to-assemble. Kitten-approved.
This beautiful tower was easy to put together (<1 hour), and my kitten loves it, especially the clear bowl and the "castle" bed. The bottom bed is too dark and very small... neither cat likes it, so it holds toys. I took the sling bed off as it interferes with the jumping from one area to another. The ropes are plastic-like and not sisal, so they continue to use our current scratching post. All in all, a tower that gets compliments and we recommend it in spite of the price!
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Karen H.
Sep 8, 2023
No preview. Poor print quality
It took a really long time to arrive I was excited because the idea seemed so cute. I was going to order more for others. But l had a hard time with instructions. The final stickers looked like black blobs, except for the grey cat. The hats were cut off. No chance for preview
Response from Happy & PollySep 13, 2023
Hello, Thank you for reaching out and sharing your feedback regarding your recent purchase. As for Custom Portrait Sticker Bundle, It's a customized product, our dedicated designer invests extra time to ensure that the final result closely resembles the photo you provided. Consequently, the delivery time for this item is slightly longer than normal products. Could you please send videos or photos showcasing the issue you mentioned. This will allow us to better understand the problem and take appropriate action to resolve it. ( Videos or photos of the image you uploaded & the Custom Portrait Sticker Bundle you received) We look forward to resolving this matter for you.
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Angela W.
Sep 8, 2023
Melly loves her new bowl
Melly loves her new bowl! She is much more comfortable now at meal time!
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