Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly reviews

907 approved reviews, newest moderated first

KATBN
Oct 5, 2023
I am happy with my purchase my cat…
I am happy with my purchase my cat loves his news raised dishes for eating his food. I love the yellow 💛 bright and pretty. Fast shipping.
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Jennie L.
Oct 5, 2023
We’ve loved everything we ordered from…
We’ve loved everything we ordered from here! They have such unique cat goodies!
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Unhappy C.
Oct 5, 2023
Horrible return policy
Horrible return policy. How can you know you’ll like something and if it’ll work for your animal unless you assemble it first.
Response from Happy & PollyOct 9, 2023
Hello, Thank you for taking the time to provide feedback. We apologize for any inconvenience you may have experienced. Please reach out to us at [email protected], including your order number and the email address associated with your purchase. And we'll provide potential solutions via email within 48 hours. Regarding the return policies, Happy & Polly will issue an exchange or a full refund including shipping for any damaged, defective, or mis-shipped items. Learn more by clicking the following link: https://happyandpolly.com/pages/return-refund
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Megan C.
Oct 5, 2023
Took a long time to receive my order
Took a long time to receive my order. Came in different shipments. Super cute products, but the water fountain already isn’t working very well. Water doesn’t flow as freely as the first few days.
Response from Happy & PollyOct 9, 2023
Hello, We deeply apologize for the inconvenience caused by your recent order. Regarding to water flow, we recommend adjusting the water flow and cleaning the pump regularly(starting from 0:50) using the following instructional video: https://www.youtube.com/watch?v=KQFldiVGrQ8&t=2s Regarding the shipping duration, we understand your concerns. We operate multiple warehouses that are geographically dispersed, each containing different products. It is possible that your items are currently located in a warehouse that is farther away from your specific location. However, we would like to assure you that our stocked products are delivered within 3-7 days, while customized products may take 12-20 business days. To better assist you, please provide us with your order number and email address, and we will promptly check the status of your delivery to and check if it falls within the expected timeframe. We appreciate your patience and cooperation in resolving this matter.
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Sujeiza
Oct 4, 2023
Satisfied
Customer service was great. Helped me with my shipping issue, which I didn't expected to workout.
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Katherine M.
Oct 4, 2023
Nice looking cat tree
This cat tree arrived in a timely way, looks good, easy assembly. As others have said, the cat hang out areas are a bit snug but my 10lb fluffy cat seems to like it just fine.
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Stefan
Oct 3, 2023
Exceeded expectations!
My cat loves the izakaya, it came relatively quickly and was very easy to assemble! Looks great!
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Chloe
Oct 1, 2023
Missing screws, cannot assemble.
I received my cat tree with half of the screws missing. After a frustrating conversation with someone managing the Facebook page, I was assured that the replacement screws would be sent. It has been almost three weeks, and there is no sign of the screws. I cannot put the tree together, the pieces are taking up space in my home, and my cat has no space to herself to climb and sleep.
Response from Happy & PollyOct 9, 2023
Hello, We genuinely apologize for the inconvenience caused by the missing screws, which is a rare occurrence for us. The resending of screws takes approximately 12-20 business days for delivery. We understand that this delay is frustrating, and we appreciate your patience during this process. To assist us in expediting your order, please send us your order number to [email protected]. Once we have your order number, we will provide you with a tracking number and keep you updated on the status of your replacement screws.
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