HamperappReviews of hamperapp.com

Easy to navigate and the communication was great. Quick and efficient. Definitely a repeat customer

Great service, professional, timely pick up and drop off. Clothes washed, very clean and folded nicely.

Easy process and everything done beautifully!! Thank You,!!

Efficient and very courteous.

There was a lot of miscommunication, but the supervisor made it right by applying a discount for next use so I appreciate it

So easy, fast and perfectly folded and clean! Love this service!!

Amazing service and very professional. They always contact me first for any changes and updating us of any changes. I definitely recommend.

I have a back injury and recently had my dryer catch on fire. Already handling a stressful situation, I was very happy to hear a stress free service existed. Pick up and drop off? Not sitting at a laundry mat and hauling my clothes with a toddler sounded like a dream. Definitely turned into a nightmare. I'd like to start by saying my clothes smell lovely and we're folded with care. The quality is wonderful. However, I scheduled my pick up from 8am-12am. No one contacted me when no arrived during those hours. I reached out and then they informed me they were having driver issues and let me decide if I wanted to proceed. I did, they picked up my clothes at 5pm Saturday with the expectation my clothes should still be dropped off at 8-12am next day. Sunday comes along and I get a message at 8:30 saying that actually my clothes won't be delivered during those times. They asked did I want to proceed. I said I did but asked for estimated time. Worker advised he wasn't currently with my clothes but he'd let me know. Never did. I reached out at 5pm to see what's my status. They said it was being loaded and in route. It's almost 9pm at this point. I get a message stating they can not drop off without successful payment. I'm surprised because I thought I paid before service was handled. My card declined because of the 70 dollar charge suddenly became 200 dollars. They ran my card without permission initially with a tip increase. I put at 7 dollars but now jumped to 17. The website states you final charge my be adjusted due to weight. Didn't tell me they adjust the tip as well. They stated my clothes were 90 pounds. I am skeptical of but I accept. (Will put photos to show the laundry I had done. )It's my first time using this "luxury " service but became more stressful than just doing the task myself. I am not cheap nor unfair. I'm not disputing the charge or the tip because I was raised with integrity. I could very well be ignorant of how business practices are done but I'd like for the public to hear and decide if they felt this was a 200 dollar job. P. S. I used the third party app Hamper that said it's against their policy to tell me the name of the vendor. Which is a lie, no where in terms and conditions does it say I can't know the vendors name because no, I wouldn't spend 200 of 4 bags of laundry and no, I wouldn't use the service again. Yet it was an hour conversation before I eventually had to go google hunt the name of this company myself. Edit: I asked for a manager to show me in my terms and conditions where it states they can not reveal the vendor and they still haven't replied because no such thing exist. It's like Doordash not telling you the name of the restaurant that messed up your order. No one has gotten back and it's been over 24 hours. They say they respond in just a few minutes. But I guess that's only when they are in the right. The name of the direct vendor is Express Laundry Service. Do not use them or Hamper