HamperappReviews of hamperapp.com

The driver neglected to pick up my laundry 2 days in a row.

Items lost on my first order.

Absolutely the worst customer service! They call me asking if I need laundry service. I asked the guy on the phone if he can raise his voice because he sounded far away. He says, verbatim "Never mind, thank you", and he hangs up on me. They call unsolicited, interrupting my day, and then hang up. I would never work with this company. Ever!

Instructions were not followed. I purchased a separate bag for the mattress pad. It was not even opened to confirm whether or not it would fit in the bag.

Terrible pick up and delivery experiences. I’m one to give many chances which I have, but each and every time I have used this service, which has been often out of necessity, there has been an issue. The actual laundry is excellent, they use Killian Laundromat for my area, and they do a wonderful job. But Hamperapp fails at pick up and delivery.

I already did contact you, hamper app, directly. That’s how I know you are not honoring the price of the subscription price you reached out several times to offer to me. I appreciate both the convenience and the service. I do NOT appreciate the bait and switch and you asking me to contact you a second time for something you SHOULD HAVE honored in the first place. You haven’t lost a customer. Just left an extremely bad taste in my mouth.

I rarely leave negative reviews, but people need to be warned about my experience with Hamper App. This company was completely unprofessional from start to finish. As a first-time customer, I was supposed to be charged approximately $40 with a 20% new-customer discount. Instead, I was charged $71 with no clear explanation of the additional charges. Communication throughout the entire process was nonexistent. I received no updates when my laundry was picked up, no notifications about the status of my order, no estimated delivery updates, and no communication when my clothes were delayed. My laundry was scheduled to be returned by 10:00 p.m., but it arrived approximately seven hours late. Because of this delay, I missed work and was left without the clothing I needed. To make matters worse, I never received a receipt, invoice, email, or text message documenting the service or charges. When customers trust a laundry service with their belongings and their money, basic communication and reliability should be expected. Unfortunately, Hamper App failed on both counts. Based on my experience, I would not recommend this service to anyone. I am currently disputing the charges with my American Express card due to the billing discrepancies and lack of transparency. Save yourself the frustration and look elsewhere. Trust me if I could give 0 stars I would

First input asked for zip code. Prompts continued, assuming that meant they service my area. But NOPE took my email and phone number and I can’t use their service !!! Even had the audacity to then text me right off the bat because I didn’t continue trying to use their service! WTF. Scammed me into giving 1 more place my personal information. I will be contacting the BBB