customer
Order was wrong and price was miscommunicated
Order was wrong. Price and option available when placing order did not match price and service after pickup. Return was delayed. When order was supposedly returned, nothing has been received. Update my order 111118 still has not been returned now making it 5 days late. No update on when my clothes will be returned except for “it will be there tomorrow”. And my bill now shows $1,612 for 20 shirts to be dry cleaned. Could not be more unhappy with everything especially the customer service.
Response from HamperappJan 20, 2026
We’re truly sorry for the experience you described. We understand how frustrating it is when the price and service selected at checkout do not match what is applied after pickup, and we sincerely apologize for the confusion this caused. We also regret the delays and the fact that your order has not been received as expected. This is not the level of service we strive to provide. Our team would like to review this matter as soon as possible and make things right. Please reach out to us directly so we can assist you further. Thank you for bringing this to our attention. – Hamperapp Support Team 🧺💙