Hammacher SchlemmerReviews of hammacher.com

I wish I had read the reviews here before making a purchase from Hammacher Schlemmer. This company operates with outdated policies that punish customers at every turn. I ordered the Adjustable Height Fold-Away Ottoman (Item #97497), expecting a functional piece of furniture based on the images and description on their website. What I received was a low, uncomfortable ottoman that doesn’t come close to the height of a standard sofa or chair. Misleading product visuals aside, the real nightmare began when I tried to return it. Their return process is archaic and unsafe. I was required to print out a return form and handwrite my credit card information — yes, handwrite my credit card information — on a piece of paper to mail back with the item. In 2024, this is not only wildly inconvenient but also a serious security risk. Every reputable retailer today allows for direct refunds to the original payment method, but not Hammacher Schlemmer. To make matters worse, they charge a $13.95 “processing fee” for returns. This is on top of the fact that you pay for shipping both ways. So, I’m paying shipping to receive it, paying to ship it back, and then paying an arbitrary fee for the privilege of returning a product that didn’t match its online representation. Most companies abandoned this type of fee decades ago when online shopping became the norm. The whole experience feels like a scam — hidden fees, unsafe processes, and absolutely no regard for customer experience. I will never purchase from Hammacher Schlemmer again, and I’ll warn anyone I can to avoid them. There are far too many other retailers who prioritize customer service and fair return policies. This company is stuck in the past, and clearly doesn’t care about retaining happy customers. It sad because at one time they were a great company. Save yourself the headache — shop literally anywhere else.

I recently bought two holiday boxwood trees, both came with broken bases. I have spent hours on the phone trying to get through to customer service. They then tried to charge me for shipping to return the items that I received broken. I am still waiting on a refund, hopefully I will receive one, now I cannot get through to customer service to see if the refund is going through anytime soon. I also tried to post a review of the product on their website, but they wouldn’t post it. That is how they keep their reviews positive, while websites like this allow for the true ratings to show. The company has gone so far downhill in the past year.

Do not order from this company!!! I returned almost 500.00 dollars worth of Christmas items.It took me 30 days to get refunded . They would not refund the sales tax or the shipping I was charged!!

First, this company sent me the wrong item. A tree ornament angel instead of a an All in one music stereo. I called them to return the “Angel” and asked them to cancel the order for the music stereo. They sent the music stereo anyway and I returned it the same day. To be fair, I did open it to test it since they went ahead and sent it hopeful it would be a good product. However, the stereo was terrible quality, sounded tinty and the CD player open/close tray wouldn’t open when pressing the open/close button. I was very disappointed in the product as well as the service. I was on the phone with customer service so many times it was exhausting. They did not return my entire amount of money and instead of refunding the charge on my credit card they sent me a check and I was short $31.75. I realize their return policy said they weren’t paying for returns but I specifically asked them to cancel the order and they did not. I understand mistakes happen during the holidays, but I did ask for this to be cancelled. I would rather pay the 31.75 then converse with them again so I don’t want to send them my complaint but hope the people reading this will decide to shop elsewhere.

I still haven't received a refund for an item i returned. Tracking number shows they received it 14 days ago.

Their online ordering process has doubled my orders the last 2 times I’ve ordered in 2 weeks time. Called their customer service 1/800 number and was told it is my problem not theirs. I called within 6 minutes of checking my order for 1 item which was doubled to 2 and gave him my order number and he said “ok” and nothing could be done. I then said I had spent thousands of dollars with Hammacher Schemmler and he said”ok” and nothing could be done!!! DO NOT ORDER FROM THIS COMPANY HAMMACHER SCHLEMMER!! Robin M.

I spent a lot of $ on outdoor Christmas products from this outfit and they are only 2 years old. 4 of the items the lights have gone out. I tried calling and emailing for a fix and no one has got back to me and its been a over week. I will never buy from this place again!!

Ordered a product on December 1st. I received no shipping confirmation after several days so I called. Was given the runaround and told that it could take up to eight days to ship. This of course is after their website said most items shipped within 24 hours. Called back two days later and was told that the item was picked for shipping. Not the case never received a shipping confirmation again. Finally called back on the 11th and was told that the item was back ordered. I told them to cancel the order and well on the phone with the customer service rep. She said it was picked to ship. You cannot trust anything that the customer service people say to you at this company. I ended up canceling my order completely, and then received an email today saying that because they were unable to fulfill my order within the designated time they were canceling it. Big fat mess. Never ordering from them again.