Hammacher SchlemmerReviews of hammacher.com

I ordered an item with a ship date of 12/27/2024, then the ship date was changed to 7/01/2025. 7 months after the original ship date!!! So I called customer support and sat on hold for over 30 minutes and never spoke anyone, then tried the support chat on their website again waited for over 30 minutes and was never connected to a human, the chat window just said it would connect me with a representative ... for 30 minutes. I ended up having to dispute the charge through my credit card.

Wish I could leave zero stars!! To return a defective Item I have to pay shipping costs to return item to them and then they will deduct the shipping I originally paid when issuing a credit back to me. If I want to exchange for a non defective item then I have to again pay shipping back to me. That is shipping cost 3 times when the item is clearly defective! I requested a supervisor call me and was told that would happen but has not and it is over a month now! Why anyone would do business this way is beyond me. I was a returning customer who had purchased this item multiple times in the past!!

I placed an order for some Belgian Chocolate Hot Cocoa Bombs based on the fact that their site estimated that I'd receive it well before Christmas. Other online sites that had a similar item had delivery dates after Christmas. So, I paid a total premium since the hot chocolate on Hammacher's site was super expensive. Well it's been 10 days, tomorrow is Christmas, I still haven't received the item. The tracking number that they didn't provide until 12/20 still shows item hasn't been picked up by UPS - aka hasn't really shipped yet. When I contacted customer service, they weren't sure why the tracking number doesn't actually appear on UPS's site or why it hasn't arrived yet. They've reached out to management and I should receive a response in the next 48hrs. Little consolation since at this point or whenever it arrives, it's much too late for the intended purpose. Incredibly lame, Hammacher!

Terrible customer service. I ordered a week ago, UPS still has not picked up the package - I asked to cancel the order, I was refused, they said the option is not on their computer. I asked for a manger, she mumbled something but would not/could not do it. Delivery was promised in 3 days, turns out it will be 2+ weeks IF UPS ever gets it...the customer service is useless, can hardly speak English and just gives the runaround - STAY AWAY FROM THIS PLACE if you can! I will never even bother with looking a their web site again

One of the worst companies I have ever dealt with. I ordered a Christmas Tree in mid november 2024 and they shipped the wrong item. I contacted them and they sent me another wrong item. I contacted them again and they sent yet another wrong item. I gave them one last chance and they sent another wrong item despite confirming my address and the right item multiple times. In the end I requested a refund and they said they would contact me back in 24-48 hours. They never did, so I filed a Paypal dispute. In the end they never responded to Paypal and it was credited back to me by Paypal. Hammacher wasted hours of my time trying to resolve this and I will never do business with them again.

I have been trying to get a refund on my order for 6 weeks. I ordered two wreath bags for storage and received a male flight jacket instead When I called they were much more interested in getting the flight jacket back than they were about my wreath covers… multiple calls and emails later I cancelled my order and received a refund for everything except the $13.95 for return fee! What?????? I returned the item they sent me in error and NEVER received my original wreath covers and they want to charge me a return fee? What a scam!. The entire experience has been maddening and time consuming. This company needs to shut their doors - I am kicking myself for not reading the reviews ahead of ordering I had heard of this company before and knew they had been around a long time so felt good about moving forward with my order. Never again!

Sent half of what I ordered. The service representative said she would send the missing item. After 4 days, I called for a status. I waited for 21 minutes before a recorded message advised they were so busy I would have to call back. I went through this 3 times, waiting over 20 minutes each time. I finally called on Saturday and spoke to Ricardo, who was very dismissive, arrogant and sarcastic and was unable to remedy the failure. Obviously Ricardo has never been trained and has no pride in his work. Now I wait for another call back...

They cancelled my order without telling me several days before christmas. I had to call to find out. They said I should have gotten a refund as well which I have not gotten yet. The rep on the phone said, "I just work here." Unbelievable.