Hammacher SchlemmerReviews of hammacher.com

In November of 2024 I purchased some arthritis gloves with heaters in them. I like the product, but they have been billing me a recurring charge of $16.95 per month and I didn’t sign up for any recurring charge. I can’t get a hold of a customer representative. I have tried phone and text. This is the worst company I have ever dealt with. .

Purchased a Frosty inflatable which came with projector. Thought it would be great for the neighborhood kids. Unfortunately, the image projected on Frosty was broken which meant something inside the projector was bad. Returned it to Hammacher Schlemmer using their label (which is not free return shipping) along with the return paperwork. They received it 12/12/24. Yesterday, 01/16/25, I was told they are working on returns they received on 12/2/24. I understand there was a holiday and that I am not their only customer but I find this really unacceptable that a customer has to wait so long to have a refund to their credit card. And to top it off, not a full refund for the amount paid because of their shipping and fees. Buyers Beware...DO NOT PURCHASE ANYTHING FROM THIS COMPANY! They don't even deserve one star. Extremely poor management!

Literally they need to be shut down. They are basically thieves that take your money and good luck trying to get it back. Refunds can take close to 3 months and you are lucky if you get it then! Buyer beware and do not purchase from them!

I have no idea how my husband foolishly decided to do business with this company. He bought me a piece of luggage on their website October 8th 2024 ~ they charged us in full and we did not get the luggage until November 18th. The suitcase was much too small so back it went — we received confirmation that the luggage was received back in their warehouse merely days after we sent it back. Numerous phone calls, emails and a paper trail longer than my arm and still we did not have our money back - finally we got our money back January 12th, 2025. They had the audacity to charge us a restocking fee. I've never done business with such a lame company in all my life. Impossible to get a hold of and then once we did too many excuses to list why we weren't getting our money back. This makes me definitely think this company is in financial trouble because no company would grab on to a customer's money the way this company has. If I could give them ZERO stars for the whole experience I would. So please dear reader... heed this warning. Do not do business with this company-with all the other excellent online companies out there there is no reason to do so.

Terrible experience. I bought a Christmas tree from them. A day later it went on sale for 50% off. Since it hadn't processed, I figured I would call and ask if they would honor the discount. I could, after all, cancel the order and replace it. They refused. For some reason, I decided to just keep the order in place since the tree looked good, and I was willing to pay full price or I wouldn't have placed the order. When I received the tree, it looked absolutely nothing like the photos. It felt like a total bait and switch. Their photos were fake. I bought the tree the first week of November 2024. It took them until January to refund me, and they kept what appears to be a 20% restocking fee. This company sucks. It's a scam. I've never gone so far out of my way to leave a review. They're that bad.

The lifetime gaurantee is a joke, I bought a $2000 Christmas tree, they sent 4 boxes over 50lbs each that contained extra parts of some sections and other sections were missing so couldn’t make a tree out of it. Called support immediately and they agreed to refund upon return, supposedly they scheduled a UPS pickup but UPS never received anything from them. After 3 months of contacting support, being assured that UPS would pick up, being told I could always ship back at my own expense that would not be reimbursed I gave up and disputed with my credit card company. HS will only give you the run around they will never actually process a return.

Returned an item in early November, it reached the address item was returned to, but no refund. Called three times and waited 30 min or more to talk to someone in Jamacia. They said my item is "on the list" for refund. That was five weeks ago. Do NOT order from this company if you expect a refund.

This is the worse company ever. They make it difficult for people to secure customer service and their return under “lifetime warranty” is misleading. Today I received their catalogue (? I’ve attempted to get off their mailing list as I don’t want their catalogue) and saw that one of the items they’re advertising is a coin with trump’s sickening likeness on it- gold for $700+ dollars. Enough said. I would NEVER buy from this company again but if they want I spend postage to send me a catalogue I don’t want- go for it!