Hammacher SchlemmerReviews of hammacher.com

Horrible company. No service at all. They do not respond to email or queries. Just send stupid auto-responses with the lie that your email will be responded to in 24 hours. Once they have your money, you are out of luck. The company should be investigated for fraud and shut down. Contact your credit card company and file fraud charges because they will steal your money by not delivering what you order from them. Tell everyone you know.

I ordered a radio from them and UPS said it delivered it, not to my address but to some address 155 yards away from Mine. Needless to say, I didn't get it. UPS was no help, saying I had to contact Hammacher to file claim. I called and they said they would refund my money, but would not send replacement. So I can't get a radio because some UPS driver most likely lifted it and hammacher wouldn't help me at all. Last time I shop at hammacher.

My mom bought a toy for my daughter for Easter. It arrived and worked for a few minutes and then wouldn’t work anymore. I tried charging the battery and following other troubleshooting tips in the manual. After no success, I reached out to Hammacher Schlemmer and asked if they could help in any way. Their reply was that I was outside of the 30 day warranty by 2 days and they would not replace it. I explained that I wasn’t asking for a replacement, just help with troubleshooting. They again replied that they wouldn’t be able to replace the item. I reached out to the actual manufacturer, who was glad to help and offered to replace the item. After a few days, they followed up saying their warehouse was actually out of stock of the item. I asked if they could authorize Hammacher Schlemmer to send a replacement since they still had it in stock and they agreed. I again reached out to Hammacher Schlemmer explaining this and they quickly replied saying I was outside the warranty period and they would not replace it, disregarding the fact that the manufacturer authorized them to replace it. Since then I’ve tried calling again being told the same thing. I never received a replacement. Definitely will not do business with them in the future.

Scam. With all the complaints that I am reading online for the monthly charge of $16.95, I wonder how much money HS has made on unsuspecting customers who checked a box for a shipping discount and got signed up to pay a monthly "rewards" charge. Pretty slick. When checking out last Nov online, we checked a box for a discount on shipping. Since then we have been charged $118.65 at $16.95/month. We have filed a fraud claim with American Express. After buying from them for 60 years, way back in the days of the fabulous New York store, we are no longer customers.

Beware!!! Today I saw charges for $16.95 from Hammacher Schlemmer on a credit card bill. I opened my online account w/ H-S checked charges, this $16.95 was a recurring monthly charge on my credit card, and was called a Clarus. Searching the web I discovered Clarus was the H-S Rewards program. Having purchased nothing from H-S more than a year, I was shocked by this charge. I called the Clarus Customer Service and was told that the $16.95/month was the Fee for belonging to Hammacher S. Rewards. When I clicked on "Agree" when I signed up and didn't notice anywhere that after a 30 Day Trial that there was a monthly charge to belong. This was not made obvious or clear in any way when signing up. The total came to 18 months = $305.10 for NO Merchandise. Technically my fault for not noticing this sooner, but this time period has been the hardest of my whole life. So Beware!!!

HS tends to hire loose chicken heads! I ordered a white jewelry case for last Christmas - arrived damaged! I returned it for an exchanged but they ended up giving me the wrong item, it was a men's watch case instead, returned that item again. Only having to receive a refund check when I didn't mark that off on my return paper form, I checked off - exchange item for the CORRECT item this time. Called HS and told the rep about the situation, idiot told me just deposit it and purchase the item again, to which I said, I'm not depositing it because technically they still have my money but the idiot couldn't get that through his head and had a screaming match because he refused to do the most basic thing which is to simply replace the order with a click of a button instead of making customers go through all the trouble, eventually he came back and said we will void the check and replace the item. Went to check on the status after a couple weeks later and was told by a lady, she does see the notes and that I should be receiving an email within 24 hours or so. Tick-Tock nothing, almost two month goes by of silence. I would rather take the loss and move on! I was so sick of this roundabout and gave them so many chances when I shouldn't. Date of experience really happened last Christmas (2024) and now it's May

I ordered a gift for my daughter at Easter. It took over 10 days to be delivered. The product (singing rabbit) was broken. I took a video and sent it to them. The sent a replacement but that took over 10 days. The batteries in that rabbit were corroded. When cleaned and new batteries it did work. I write a bad review. Customer Service offered a replacement or refund. They then decided to do nothing but pay for batteries. I will never order from them again!!!! They send faulty products and don’t stand by their word. By the way, the rabbit quit working. Guess the corrosion got to it. Beware!!!

Hammacher Schlemmer is a rip off .. you can only buy from their catalogue .. they have no store where you can look around .. I ask if I could drive over & pick up my item (to avoid the exorbitant shipping costs) .. they said NO .. so, I ordered an item .. then got a message that I could save $40 on my purchase .. went thru several screens & got to one that wanted to update my computer .. at that, I bailed out .. this morning I found 3 charges on my visa acct for the same amount .. what a bunch of crooks .. also yesterday got a coupon to save $10 on my next purchase .. today got another message that said $10 coupon expires today .. how do they get away w/this nonsense .. I'll never but anything else from them !!! assuming I have any money left .. they should copy Amazon's understandable & user-friendly website .. all I can say is .. beware or .. they'll get ya coming & going !!!!