Hammacher SchlemmerReviews of hammacher.com

They gave me a cheque refund to my old address in July 2025. Followed up in September and they said they have mailed it again. Followed up in November no reply. By December they tell me new owner bought brand and not operations so they can’t help me. I wouldn’t trust their lifetime warranty. Best to contact them through their form. Not the customer email address.

Wow, I sure wish I’d checked here before ordering over $150 in Christmas gifts. Growing up, my dad loved HS because of their quick shipping, easy returns and exchanges, and great quality products made in the US. This is no longer the same company and whoever owns them now is destroying their name and legacy. I ordered 7 items on 11/24. It’s been 2.5 weeks (now past the delivery estimate) and I’ve received 2 of my ordered items. Both items show “made in china” and are not the quality I’d have expected from a company in business since the 1800s. Another item showed delivered but never showed up. I contacted customer service and they have been entirely unhelpful. Because they ship their trash from all over, they apparently have no way to determine based on tracking number which item I’m missing. I’ve exchanged something like 12 messages with customer service, who just ends up telling me my item was delivered. It was delivered what would I even be messaging about?! Lesson learned and I’m canceling the BS membership they make you pay for and never ordering from them again, and certainly telling my family who have been loyal customers for decades to spend their money elsewhere. Really screwed me over on Christmas presents this year. Should have just let them close with an intact legacy instead of trying to reboot with garbage Chinese products and customer support overseas.

Beware! This company is a scam. It claims to be an American company but everything I bought came from China, packaged with Chinese packaging, made in China, and is cheap low quality products.

I bought 3 items from Hammacher Schlemer on October 16 and was charged for 3 but only received 2. No customer service, no one to call and NO email responses. They are going out of business. Buyer beware. They’ll rip you off.

I deposited a refund check from Hammacher and Schlemmer on Monday for $20.17. Today my bank notified me that the check bounced AND that my bank was charging me $16.00 for the bounced check. Classy business not honoring their refund check and causing me to be penalized by my bank. Never bounced a check in my life, but got punished for their check bouncing. Called the phone number for customer service and heard they were no longer taking phone calls. I did email customer service, but hold little hope I'll get reimbursed for the penalty they caused me to pay because they cheated me out of my refund. Shame on you, H and S.

I don’t know what is going on with this company. I returned my order and it as received on 10/3. I was advised it takes 10 business days for return to be processed plus 72hr for refund to be processed. I checked on the status of my return was told the returns for 9/26 are being processed now! It appears they are holding up the return process! DO NOT BUY anything from this company!

The customer service is non-existent. They do not ship some products and DO NOT inform customers of the status at all. You have to call them. They have transferred everything to the Shop app, which is terrible. If you want to check your orders or delivery status, they claim it is on the Shop app, but it isn't. If you return something, it takes weeks to be processed, and you receive NO updates or emails about whether they have received your return or returned your money.

Should anybody wonder why they claim to be the longest running catalog when they sell things that they cannot deliver? I placed an order June 29th, and today, October 2nd, still nothing. What horrible service and no wonder they have a rating at the 1 level. I would call this a scam company as I guess they make their money by keeping OUR money for several months interest free. And the things they really do have, you can find most of the time at other retailers for much much less. It's a scam.