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Hammacher Schlemmer (hammacher.com) has 223 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Beatriz J.
Very unhappy and dissapointed, We ordered something really expensive with these people and we never got the complete order. Please do not buy anything from them. They lie to people and customer service is not helpfull.
Crabby C.
My husband had ordered Frosty the snowman with the projector, we NEVER received the item and they NEVER refunded his money. DO NOT BUY anything from this scam company. They also have scammers on Facebook marketplace, you will never see your hard earn money again. I will be putting in a consumer complaint to USA.GOV
Kelly P.
The customer service for this company is horrible. Their descriptions for items are misleading. Their shipping charges are ridiculous and their return shipping charges are uncalled for. If I could give this Company a minus star rating I would. Run do not walk to the next site. This one is corrupt.
Allen S.
The product, "The Icelandic Wool Knit Fleece" is. . . 100% polyester. The description: Warm, lightweight, breathable, and water-repellent, wool from Icelandic sheep has long been prized for its durability in the face of harsh winters. The full-zippered jacket features a double-layer of the iconic fleece with a lining of fluffy Sherpa fleece and trim at the cuffs, hem, and neckline. The tag: 100% polyester The explanation from the company (by email): "It does say that it is made with Sherpa Wool which is polyester so it seems like the tag is the most accurate."
Hank H.
I returned an item 2 months ago for refund , so far nothing, and they have not responded to my email. HH
RSexton
If I could give no stars I would. After several phone calls, they finally got the address right. They double charge whatever you order and tie up your money. They claim to give free shipping if you give up your email address to them - never got the free shipping even after speaking to the customer service guy. Will NEVER order again, this was my first and last.
henry S.
it seems not sending refunds is the standard practice of this company, I had to go the the BBB and my state attorney general to get a 25 dollar refund on a broken product, even after they said they would issue the refund they never sent it, dont shop here, buyer be warned
Linda R.
I will never shop this company again. Received gift in Dec. 2019. Returned item that did not fit and requested different size. I got jerked around until May then told it was out of stock. Got GC and ordered shoes. Returned for different size that was in stock, got told over and over it was shipped but could not supply tracking. Then was told out of stock. Sent numerous message to finally get GC again! I then ordered The Deep Resonance Serenity Bell that I received in September 2020 cost $119.95. LOL it will not ring because wind has to be over 35 MPH because it is so heavy. WASTED $$$ but not worth dealing with this company again. Can not blame this stuff on COVID!!!
