K G.
I had tried for months
I had tried for months, beginning in May2025 for Hammacher Schlemmer to honor the warranty for a bird feeder I had purchased on line directly from Hammacher Schlemmer. I waited on hold for hours with Customer Service; I was told that I could return the bird feeder for credit and emailed me the return directions to their Returns Center in Fairfield, Ohio. This required considerable effort and expense. I never heard back from Customer Service despite multiple emails and telephone calls to request a status update on the product. Now I see the company is out of business, and given such miserable customer service, I can understand why they might have had to declare bankruptcy. If they were still in business, I would never purchase anything from them again.
Response from Hammacher SchlemmerFeb 9, 2026
Hello, I am terribly sorry for this. As of November 14, 2025, the Hammacher Schlemmer brand assets are under new ownership. We acquired the brand itself, but not the previous operating company. Because of this, we do not have access to prior order history, customer records, gift cards, or warranty information, and we’re unable to assist with purchases made before that date. We are a different company than who you ordered from previously. Thank you.