Hammacher SchlemmerReviews of hammacher.com

I discovered just how bad the desire to provide customers good customer service really is at Hammacher Schlemmer recently. They say in the customer service World that a problem with a customer is actually an "opportunity." I agree with this thinking, a company has an opportunity to solidify their relationship with their customer when a problem arises. If not handled properly the company sends their customers elsewhere and this "opportunity" is lost. And then they write a review... I am writing to document why I will no longer support or consider Hammacher Schlemmer for anything in the future. I went online to buy a pair of slippers to replace a pair of slippers I had purchased from Hammacher Schlemmer previously for at a premium price. This recent slipper purchase was my third purchase from them in the past 6 months, I have been a pretty loyal customer over the last 20 years, but this recent experience is the first opportunity I had a need for help from their customer service department and they failed. I just now have read other reviews from customers who have also had bad customer service experiences with Hammacher Schlemmer. I made an order for a size 12 Walking on Air Slipper for $100, then within 20 minutes after making the order realized that I ordered the wrong size. It was 9:15pm CST so I sent a detailed email to Customer Service to explain my problem and requested that Hammacher Schlemmer Customer Service pull my order and replace the size 12 slippers with the 11-11.5 size. I received a reply email at 12:10pm CST the following day from Matthew Grundy, Technical Support, he informed me that the order was in "picked status" and that he was not able to stop the process to change the item size prior to shipping them off, sorry. I replied respectfully to explain I contacted Hammacher Schlemmer within 20 minutes of making the order. I said, you had my email last night and now you are responding midday to tell me you can't do anything for me? The order is in "picked status," not shipped status... I received a shipping confirmation 3 hours later. Then I waited a week to receive them and then sent them back for the size I needed. I used their return form that was a USPS Return Label, I dropped the package off at my Post Office (USPS) as instructed on May 3, 2021. I received a notification that the item was "Tendered to Return Agent." That means it was given to Fed Ex, at which time no Fed Ex Tracking number was provided. So now I have no way of tracking the return of my order. No biggie you would guess, but that was 5 days ago and I have not received an email from Hammacher Schlemmer telling me that they have received my return. I guess I will just have to wait and hope. All of this could have been avoided if Hammacher Schlemmer's Technical Support/Customer Service Agent had been trained on how to change out an order that had not yet been shipped, it tells me that helping the customer is not a priority. The lack of timeliness responding to my email asking for help genuine interest in helping me is the problem. So long Hammacher Schlemmer... Read the reviews of your past customers and make changes before it is too late for others.

I sent a gift to a boy in California. The website has no area for sending gifts and no place to enclose a note. I called the company to add my note. They sent the gift to an incorrect name at wrong address. When I called HS I was told to call FedEx. I’m embarrassed for all the errors. How incompetent can one company be!!! The CEO is doing a lousy job. And customer ’dis’ service is worse.

I recently purchased a window fan from Hammascher Schlemmer. It was described online as a low profile window fan, WITHOUT a brand name. When in fact it is a Bonaire, commonly sold by many other vendors for $25 less. If HS had described it as Bionaire, and I chose to pay a hefty premium or their "lifetime warranty," no problem. But they deliberately left off the make. Only when the fan came and I opened the box, did I realize the deception. Not only do they charge $15-25 more for the same product, but they tack on hefty $18 for shipping when other stores ship it for free. But it gets worse. When I applied for my rebate, little did I know that I would be charged monthly for this service and never receive the rebate. I found this out quite accidentally when I went online. I would never purchase a HS product again and I would recommend that shoppers be wary.

Ordered a lamp prior to Christmas paid extra for quick delivery. Bottom line lamp was not delivered timely. Spending the extra was a waste of money. Contacted company concerning this was given the run around. I’m so over this company I even hate writing about it. Stay away from this company save your money and go elsewhere. Your time and frustration is not worth it. I have no idea how this company has remained in business.

Playable Miniature Grand Piano. Cheap Lego knockoff. Total crap. Missing pieces, badly cast parts, electronics don't work and Hammacher Schlemmer doesn't allow you to warn others by leaving a review, so I can only assume they have fake reviews.

Pitiful customer service. The phone prompt says "we will be with you shortly" and then five minutes or so later you are told that the wait time will be over one hour! If that is the case, then the customer should be told that initially--not five or so minutes into waiting! I am still trying to get credit on merchandise with a valid tracking number returned to them on January 10, 2021! This company used to be among the very best. It is a mere shadow of itself. I will never recommend them, nor will I ever purchase from them again! BEWARE!

Product ordered early December for Christmas was delivered in January. Plus they automatically enroll the customer in a reward program for $14.95 a month that I was not aware of. This is a scam. Don’t ever buy from this company. I will never buy any product from them ever again.

They really hate refunding your money on returns. Get ready to wait a month or more, if it comes at all. My next step is filing a complaint with my AMEX.